Job summary
Employer heading
Ward Clerk
NHS AfC: Band 2
Job overview
Ward F6 have a great opportunity for an enthusiastic candidate to join our ward clerk team.
We are looking for someone who is organized, professional and motivated to provide efficient and timely support to our nursing and medical staff. Good communication skills are essential as the role involves problem solving, meeting and greeting patients and assisting with enquiries. The successful applicant will be proficient with the use of IT systems and have an interest in supporting a busy surgical ward.
If you have the necessary skills, experience and qualities to help us to put patients first, please contact Karen Bugg F6 Interim Ward Manager 01284 713125
STAFF CAR PARKING
Staff Car Parking on the West Suffolk Hospital Site is eligible for individuals working outside of the core hours, 07:00 – 18:30.
For individuals working within the core hours, the Trust offers parking off site at the Bury St Edmunds Rugby Club, which is serviced by a regular shuttle bus to and from the Hospital. Details of the bus timetable can be found in the on-line starter pack on the West Suffolk Hospital website.
This parking restriction does not apply if an individual is required to work on a weekend or if they are required to complete “on call” duties within their role.
The closing date for this vacancy may change if we receive a strong response. Please ensure that you apply for any post you are interested in as soon as possible.
Main duties of the job
- Communicating with patients, relatives, carers, remaining professional at all times
- Communicating with Ward staff, external departments within the trust
- Answering the telephone, dealing with enquiries and or referring to a trained/appropriate member of staff where appropriate
- Provide reception duties welcoming patients and visitor to the ward
- Collect and deliver items, for example medication, patient records or equipment within the trust as requested by clinical staff
- Maintain accurate data entry including e-care and tracking and collection of notes
- Request and lo work repairs via Smartline
- Ensure medical notes are filed accurately and are available for staff reference
- Maintain adequate stock levels of all stationary and identify any shortfalls so orders can be made
- Maintain accurate bed state at all times updating bed board regularly
- Arrange hospital transport as requested
Working for our organisation
#BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community
We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.
The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.
Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.
We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.
With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.
We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.
Join us. What will you #BeKnown for?
Detailed job description and main responsibilities
Please see job description for further details.
Communication & Team Working
The postholder should:
- Communicate with patients, relatives, carers and staff using a professional and sensitive manner to respond to a diverse range of enquiries
- Maintain effective communication with Ward staff, external departments within the Trust and key stakeholders outside the Trust e.g. GP practices, utilising telephone and e-mail as appropriate
- Answer the telephone in a polite and courteous manner, dealing with enquiries to a satisfactory conclusion or referring to a trained/appropriate member of staff where appropriate
- Provide reception duties by welcoming patients and visitors to the ward/unit
- Assist patients and relatives with directions through the hospital and escort to other departments when necessary
- Collect and deliver items, for example, medication, patient records or equipment within the Trust as requested by clinical staff
- Ensure the site clinical assistants are given accurate information relating to the bed state of the Ward when requested
- Where appropriate under Nurse in charge or Doctors instructions to telephone the GP to advise of the patient’s death in hospital.
- Attend and participate in ward meetings where appropriate.
- To assist with providing cover at times of sickness or annual leave.
Person specification
Education and qualifications
Essential criteria
- GCSE English or Maths or equivalent at pass grade
Desirable criteria
- RSA 1 or equivalent
- NVQ in Admin/Customer Care
Experience and knowledge
Essential criteria
- Awareness of Data Protection Act
- Computer Literate
- Able to accurately input data
Desirable criteria
- Experience as a Ward Clerk within the NHS
- Knowledge of NHS administrative procedures
- Previous clinical experience
Skills and abilities
Essential criteria
- Good organisational skills
- Able to establish effective working partnership with members of the multidisciplinary team
- Good written and verbal communication skills
- Excellent telephone manner
- Understand the need for confidentiality
Personal qualities
Essential criteria
- Able to prioritise work
- Able to work with a multi professional team
- Able to cope with pressured and emotional circumstances
- Able to deal with all types of queries in a polite and efficient manner
- Effective role model, able to demonstrate WSH ambitions and values
Documents to download
Further details / informal visits contact
- Name
- Karen Bugg
- Job title
- Interim Ward Manager
- Email address
- [email protected]
- Telephone number
- 01284 713125
List jobs with West Suffolk NHS Foundation Trust in Administrative Services or all sectors