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Job summary

Main area
nursing
Grade
NHS AfC: Band 3
Contract
Permanent
Hours
  • Full time
  • Flexible working
37.5 hours per week
Job ref
179-8233157-CS
Employer
West Suffolk NHS Foundation Trust
Employer type
NHS
Site
West Suffolk Hospital
Town
Bury St Edmunds
Salary
£25,760 - £27,476 AFC Band 2 whilst training and until competencies achieved
Salary period
Yearly
Closing
20/10/2026 23:59

Employer heading

West Suffolk NHS Foundation Trust logo

Nursing Assistant - Outpatients

NHS AfC: Band 3

Job overview

Could you help West Suffolk Hospital to deliver the best quality and safest care to our local community?

An exciting opportunity has arisen for a full time (37.5 hours) Band 3 Nursing Assistant to join our Outpatients team sitting under the umbrella of Clinical Support. You will be assisting Dr`s and specialist nursing teams with the smooth running of the Outpatient clinics.  We are looking for dynamic and highly motivated individuals to join a team of dedicated and enthusiastic staff members who strive to deliver care of the highest quality. 

The Outpatients department can offer opportunities to learn and develop skills in a wide range of different medical and surgical specialities. The successful candidate will need to have good communication skills with a flexible approach to working. 

The successful candidate will need to demonstrate excellent interpersonal skills and a drive to promote a high standard of care for our patients. This post covers our West Suffolk Hospital site as well as clinics in our satellite sites at Thetford, Haverhill, Newmarket and Sudbury.   

If you have the necessary skills, experience and qualities to help us to put patients first, please contact Cindy Benham, Sister, Outpatients on 3265 for an informal discussion or to arrange a visit.

Main duties of the job

Please see the attached job description and person specification for the main duties of the job role. 

Working for our organisation

#BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community

We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.

The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.

Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.

We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.

With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.

We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.

 

Join us. What will you #BeKnown for?

Detailed job description and main responsibilities

Please see the attached job description and person specification for the main duties of the job role. 

Person specification

Education and qualifications

Essential criteria
  • Holds National Care Certificate or be willing to undertake and complete within 12 weeks or starting
Desirable criteria
  • National Care Certificate holder
  • Functional skills level 1 Maths and English or GCSE equivalent
  • Previous experience of being a Health Care Support Worker

Experience and knowledge

Essential criteria
  • Experience working in a healthcare, social care organisation/setting or service industry requiring people contact.
  • Ability to work with staff from a diverse range of back-grounds
  • Ability to work alone or in small team
Desirable criteria
  • Experience of working within a health care environment.
  • To demonstrate a range of procedures and practices, base level of theoretical knowledge
  • Demonstrate through previous experience the ability to escalate concerns
  • Ability to work in a multi-agency team

Skills and abilities

Essential criteria
  • Good communication skills (written and verbal).
  • Effective use of electronic solutions to support the delivery of patient care.
  • Able to carry out well defined routine tasks.
  • Able to work on own initiative, following direction/supervision by a Registered Healthcare Practitioner.
  • Able to relate well with patients/relatives/visitors/ Colleagues/the multi-disciplinary team and wider Trust staff.

Personal qualities

Essential criteria
  • Committed to delivering high standards of patient care.
  • Friendly, open, empathetic and compassionate
  • Professional outlook and positive attitude.
  • Able to meet the flexible needs of the role and duty roster.

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardDisability confident employerArmed Forces Covenant

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Application numbers

Please note that this advert may close early if we receive a high number of applications.

Documents to download

Apply online now

Further details / informal visits contact

Name
Cindy Benham
Job title
Sister
Email address
[email protected]
Telephone number
01284713265
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