Job overview

The Critical Care Services at West Suffolk Hospital is a 24-hour service accommodating both emergency and elective admissions requiring critical care support to both levels 2 and 3 patients.   

We are looking for a dynamic, organised and motivated person to provide exceptional ward clerk cover on our critical care unit at west Suffolk hospital. You will need to be flexible with excellent organizational, communication and IT skills. Previous administration in a customer facing role is preferred.

You will be required to work independently with a self-motivating and empathetic attitude towards working on a clinical area that is often challenging and requires multitasking.

You must be able to deliver a high standard of customer service and communicate effectively with patients and their carers/relatives in addition to all levels of staff across all departments and the multidisciplinary teams.

Working pattern Monday – Friday, flexible hours considered. Please read the attached job description and person specification for more information on the main duties of this job.

Main duties of the job

Working for our organisation

#BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community

We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.

The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.

Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.

We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.

With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.

We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.

Join us. What will you #BeKnown for?