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Job summary

Main area
Community
Grade
NHS AfC: Band 3
Contract
Permanent
Hours
  • Full time
  • Flexible working
37.5 hours per week
Job ref
179-7331951-S
Employer
West Suffolk NHS Foundation Trust
Employer type
NHS
Site
Newmarket Community INT
Town
Newmarket
Salary
£24,937 - £26,598 per annum pro rata
Salary period
Yearly
Closing
25/08/2025 23:59

Employer heading

West Suffolk NHS Foundation Trust logo

Generic Worker Newmarket INT

NHS AfC: Band 3

Job overview

A full time Band 3 Generic Worker position is now available within the Newmarket Integrated Neighbourhood Team (INT), based within the Newmarket Hospital building and surrounding areas.

This role will give you insight into Nursing and Therapy focused holistic care delivery within the individual patients own home, and also on occasions, in clinic settings. Every day is so different in the community, with no day being the same. You will travel the locality to ensure our patients needs are met within their own home.

Do you like working autonomously, yet also like the support of a friendly and helpful team? Then this is the job for you!

We are looking for an applicant with experience in a variety of NHS clinical areas although previous community experience is ideal, is not essential. The team are very welcoming and supportive and can support you to adapt your care skills to suit the INT care provisional need.

The successful applicant will work with the District Nursing team, our Community Matron, OT’s & Physio’s, alongside the GP practices to provide high quality patient care, together with our Integrated Alliance partners, ACS, Home Care, Suffolk County Council and our Voluntary sector colleagues. 

 

Main duties of the job

Main duties of the job

• Complete delegated assessments and apply competency based treatment/care/interventions to patients under the supervision of a registered practitioner, following a prescribed treatment/care plan.

• Understand own role in delivering care, enabling or providing interventions and treatments to meet individual's needs

• Plan and prioritise own visits to delegated patients, and ensure these are scheduled on System One. 

• Ensure patient records are completed for each intervention, and that System One inputting is completed. 

• Make basic observations on patients' response to prescribed treatment/care plans, identify risks, and report findings to a qualified practitioner. Make suggestions on care, protection and support.

• Liaise with other health care professionals as required.

• Overcome barriers to understanding, patients with hearing or cognitive impairment.

• Communicate with patients/carers by exchanging factual information, giving reassurance, with tact and empathy.

• Establish and maintain appropriate working relationships with colleagues, patients, carers and other health care professionals.

• Demonstrate dexterity and coordination when undertaking treatment of patients where accuracy is important, and report results to registered practitioner.

• Be responsible for ensuring equipment is used safely, following relevant training, and that it is maintained appropriately. 

Working for our organisation

#BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community

We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.

The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.

Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.

We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.

With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.

We promote a diverse and inclusive community where everyone's voice counts and you can #BeKnown for whoever you are.

Join us. What will you #BeKnown for?

Detailed job description and main responsibilities

Job responsibilities: 

  • To undertake delegated assessments and deliver healthcare to patients in their own homes, undertaking delegated clinical activities following treatment plans set by registered practitioners.  

  • To work within the integrated team to facilitate early discharge from hospital. 

  • To work within the integrated team to prevent unnecessary admission to hospital. 

To work with all health care professionals, and statutory/non-statutory agencies to provide a seamless, integrated service to our service users. 

Clinical 

  • Apply competency-based treatment/care/interventions to patients under the supervision of a registered practitioner, following a prescribed treatment/care plan. 

  • Understand own role and scope of practice in delivering care, enabling or providing interventions and treatments to meet individual’s assessed needs 

  • Plan and prioritise own visits to delegated patients and ensure these are scheduled on SystmOne. 

  • Ensure patient records are completed for each intervention, ensuring SystmOne inputting is completed. 

  • Make basic observations on patients’ response to prescribed treatment/care plans, identify risks, and report findings to a registered practitioner. Make suggestions on care, protection and support. 

  • Liaise with other health care professionals as required. 

  • Overcome barriers to understanding, e.g. patients with hearing or cognitive impairment. 

  • Communicate with patients/carers by using factual information, giving reassurance, with tact and empathy. 

  • Establish and maintain appropriate working relationships with colleagues, patients, carers and other health care professionals. 

  • Demonstrate dexterity and coordination when undertaking treatment of patients where accuracy is important, and report results to qualified practitioner or via daily handover 

  • Be responsible for ensuring equipment is used safely, following relevant training,  

  • Ensure equipment is maintained appropriately, reporting issues via incident reporting processes. 

  • Contribute to the requisitioning of supplies and equipment through electronic ordering systems. 

  • Predominately work independently on specified tasks, with regular clinical support and supervision by a registered practitioner. 

  • Work with other practitioners with group work/clinics. 

  • Demonstrate an awareness and understanding of consent, and gain consent following organisational policies. 

  • Respect people’s dignity, wishes and beliefs, involving them in shared decision making. 

  • Maintain store cupboards, pool cars, cleaning equipment and carry out general housekeeping tasks. 

  • Undertake indirect patient tasks, such as, answering telephones, arranging appointments, and inputting activity data on System One. 

  • Undertake health promotion / education as required, to optimise patient engagement  e.g. smoking cessation, falls etc. 

  • Work within the Trust policies/guidelines ensuring safe standards of care. Understand the need for risk reporting and pressure ulcer policies and report any incidence promptly via Radar. 

  • Adhere to infection control policies and utilise universal precautions as you will be exposed to bodily fluids, infected material, blood products on a daily basis. 

  • Demonstrate IT and standard keyboard skills. 

Professional 

  • Participate and contribute in multidisciplinary team/multi-agency meetings. 

  • Attend training as required to enhance role. 

  • Be required to demonstrate own duties to students, new starters and/or less experienced staff; and be involved in induction programmes for new staff / students as required. 

  • Be aware of limitations of own scope of practice, and when to involve a more senior practitioner, both in daily practice and in emergency situations. 

  • Acknowledge and recognise peoples’ expressed beliefs, preferences and choices. 

  • Demonstrate an awareness of clinical governance and risk management and apply to work situation. 

  • Provide peer support to other assistants. 

  • Actively contribute to team working and express ideas on improving services for users and the team. 

  • Be aware of trust’s behaviour framework and ensure behaviours are demonstrated in role. 

Organisational 

  • Undertake mandatory training as required. 

  • Participate in the Personal Development Review process. 

  • Follow Trust policies, local procedures and Competency Framework 

  • Ensure absence reporting is undertaken as determined by Team Leader and Trust Policy. 

  • Take responsibility to plan and book allocated Annual Leave throughout the year to support your health and wellbeing. Observing trust and local team policy. 

  • Contribute to clinical audit as required. 

  • Complete risk assessment and incident forms as required. 

  • Take part in clinical supervision as per Trust Policy. 

Person specification

Education & Qualification

Essential criteria
  • QCF care certificate or equivalent knowledge and experience or working towards an Apprenticeship
  • Experience of working with the general public
Desirable criteria
  • NVQ 3 in Health & Social Care or equivalent
  • Experience of working within a care setting

Experience & Knowledge

Essential criteria
  • Able to communicate effectively, in writing and verbally, using the English language
  • Keyboard skills and knowledge of SystmOne
  • Able to provide high standards of care
  • Able to report and escalate concerns to senior clinician

Skills & Abilities

Essential criteria
  • Tact & diplomacy
  • Ability to use own initiative
  • Good observational skills
  • Able to contribute to team goals.
  • Able to Work flexibly to accommodate patient/service needs
  • Demonstrate self-awareness and the ability to reflect on and change own behaviour.
  • Manoeuvre patients using handling aids
  • The ability to kneel, bend & stoop, and work in cramped environments

Personal Qualities

Essential criteria
  • Professional appearance in line with trust uniform policy
  • Highly motivated
  • Welcomes feedback on their performance and able to reflect and change behaviour.
  • Flexible approach to working duties
  • Able to make own travel arrangements to meet the needs of the services if required to

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardDisability confident employerArmed Forces Covenant

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Pippa Sharp
Job title
Team Manager Newmarket INT
Email address
[email protected]
Telephone number
07974854876
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