Job overview

Join Our Radiology Team!

Full-Time Radiology Administrator (2 Positions Available)

Are you organised, personable, and passionate about delivering excellent patient care? We are looking for two enthusiastic, motivated, and detail-oriented individuals to join our friendly Radiology Department.

As a key member of our team, you will provide essential administrative and clerical support in a busy, patient-facing environment, helping to ensure our Radiology services run smoothly while delivering an outstanding experience for every patient.

What You'll Be Doing

• Welcoming and assisting patients in a professional and compassionate manner.
• Coordinating patient appointments and supporting patient flow throughout the department.
• Maintaining accurate patient records and performing data entry using the EPIC and ICE systems.
• Providing administrative support to the wider Radiology team.
• Contributing to the efficient day-to-day running of the department.

What We're Looking For

We're looking for someone who is:

• Friendly, approachable, and patient-focused.
• Highly organised with excellent attention to detail.
• A confident communicator with strong interpersonal skills.
• Comfortable using computer systems (full training on EPIC and ICE will be provided).
• Reliable, proactive, and able to work effectively as part of a supportive team

Location: Aldershot & Farnham Hospital

Main duties of the job

• Provide an efficient and effective service to both patients and other staff
• Maintain a customer care approach at all times.
• Support the introduction of Government, Trust, and Departmental quality and business initiatives.
• Actively encourage feedback as part of the departmental quality initiative
• Maintain the high standards of the department by contributing towards individual and team objectives
• Maintain good communication and relationships with a number of stakeholders including patients and other users of the service
• Convey factual information to patients, including children re: examinations;
• To input patient details accurately into Radiology Information System EPIC .
• Deal with telephone enquiries from the public in a discreet manner with empathy and sensitivity.
• Liaise with GP practices, hospital staff and other associated agencies internally and externally of the Trust in a polite and courteous manner taking action where appropriate and passing information promptly to the appropriate staff.
• The staff member will work in our different departments to assist with gaps in the rota and as per operational need
• The post holder must be able to travel to our satellite sites on an ad hoc basis to cover other reception areas where necessary 
• The post holder will work closely with clinicians to ensure a smooth workflow and excellent patient care are delivered  

Working for our organisation