Job summary
- Main area
- Private Administration
- Grade
- Band 3
- Contract
- Fixed term: 12 months (12 month FTC)
- Hours
- Part time - 28 hours per week
- Job ref
- 151-JLM574
- Employer
- Frimley Health NHS Foundation Trust
- Employer type
- NHS
- Site
- Greenwood Offices - Heatherwood
- Town
- Ascot
- Salary
- £19,593 - £20,853 per annum incl HCAS
- Salary period
- Yearly
- Closing
- 05/01/2026 23:59
Employer heading
Private Patient Payment Administrator
Band 3
Job overview
Private Patient Finance Administrator
12-month Fixed Term Contract | 28 hours per week
Greenwood Offices, Ascot
Are you highly organised, customer-focused, and looking for a rewarding role within a supportive healthcare environment? We are seeking a motivated Private Patient Finance Administrator to join our friendly and professional team at our Greenwood offices in Ascot.
In this role, you will play a vital part in ensuring a smooth and positive experience for our private patients, while providing essential administrative support to the Private Patient Finance Team.
Key responsibilities include:
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Securing upfront payments for private outpatient appointments
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Providing accurate and timely administrative support to the Private Patient Finance Team
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Ensuring patient documentation and data entry meet Trust standards and compliance requirements
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Delivering a high standard of customer service to patients, clinicians, and internal and external colleagues
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Working flexibly and proactively to support changing workloads and team priorities
About you:
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You have excellent communication and interpersonal skills
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You are organised, detail-oriented, and confident handling sensitive information
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You enjoy working in a fast-paced, patient-focused environment
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You are adaptable and comfortable managing competing priorities
This is a great opportunity to join a dedicated team where your contribution makes a real difference to patient experience.
Main duties of the job
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The post holder will be responsible for ensuring payment is taken upfront for private outpatient appointments.
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To provide an efficient office and general administrative service to support the Private Patient Finance Team.
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To ensure that Trust standards are adhered to in relation to all patient documentation and data input.
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To work flexibly to meet the needs of a changing workload and service.
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The post holder will be required to offer very high customer service skills for patients and both internal and external staff.
Working for our organisation
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
Detailed job description and main responsibilities
For further information regarding the detailed job description and main responsibilities, please refer to the attached job description and person specification documents.
Person specification
Qualifications
Essential criteria
- GCSE or NVQ Level 2 Maths & English or equivalent
Experience
Essential criteria
- Proven customer service experience.
- Previous office / administration experience.
Desirable criteria
- Private Sector / NHS Healthcare experience.
Skills
Essential criteria
- Word processing skills, Microsoft, Excel and Outlook.
- Excellent Communication Skills.
- Excellent IT / keyboard skills including data base entry
Desirable criteria
- Knowledge of Hospital Systems EPIC.
- Knowledge of medical terminology.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Alexandra Noyce
- Job title
- Costings Supervisor
- Email address
- [email protected]
- Telephone number
- 0300 615 4896
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