Job summary
- Main area
- Trauma and Orthopaedic
- Grade
- Band 3
- Contract
- 12 months (Fixed Term)
- Hours
- Full time - 37.5 hours per week (5 days per week - 08.30am - 4.30pm)
- Job ref
- 151-ES77
- Employer
- Frimley Health NHS Foundation Trust
- Employer type
- NHS
- Site
- Heatherwood Hospital
- Town
- Ascot
- Salary
- £26,240 - £27,928 per annum incl HCAS
- Salary period
- Yearly
- Closing
- 21/12/2025 23:59
Employer heading
Elective Bookings Officer
Band 3
Job overview
An exciting opportunity has arisen for an Elective Bookings Officer to join the Surgery Waiting List Bookings Team at Frimley Park Hospital. This role is based at Albany Park. The post holder will be responsible for a variety of tasks related to booking and rescheduling inpatient procedures. The successful candidate will be expected to work both independently and collaboratively within the team.
Main duties of the job
The ideal candidate will:
- Demonstrate excellent communication skills, with confidence in handling both internal and external telephone enquiries.
- Have a flexible and proactive approach to work, with the ability to prioritise tasks and work effectively both independently and as part of a team.
- Show strong attention to detail, particularly in the accurate collection and recording of data.
- Understand the importance of meeting local and national targets and contribute positively to achieving them.
This role offers an excellent opportunity to develop your skills and experience within the Elective Bookings Team, working at Band 3 as part of a supportive and dynamic department.
Working for our organisation
Detailed job description and main responsibilities
For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.
Person specification
Qualifications
Essential criteria
- GCSE English and Maths pass or equivalent
- ECDL or equivalent
- NVQ Level 2 Administration or equivalent practical knowledge
Experience
Essential criteria
- Experience of working in a hospital or busy office environment.
- Experience in difficult patient situations.
Desirable criteria
- Call centre experience
- NHS experience
Skills and Knowledge
Essential criteria
- Good communication skills both verbal and in writing
- Demonstrate attention to detail and accuracy when completing tasks
- Ability to work under pressure
- Ability to work using own initiative
- Excellent customer service skills and evidence of dealing with telephones and meeting targets
Desirable criteria
- Good knowledge of NHS targets
- Knowledge of clinical and surgical procedures
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Larisa Bucher
- Job title
- Service Manager Trauma and Orthopaedics
- Email address
- [email protected]
- Telephone number
- 0300 615 52 76
- Additional information
Available Monday to Friday 08:00 - 16:00 by telephone or email. Please contact me if you would like an informal visit or chat regarding the position.
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