Job summary
- Main area
- Trauma & Orthopaedics
- Grade
- Band 3
- Contract
- Full time, permanent
- Hours
- Full time - 37.5 hours per week (08:30-16:30 or 9:00-17:00)
- Job ref
- 151-ZT091
- Employer
- Frimley Health NHS Foundation Trust
- Employer type
- NHS
- Site
- Heatherwood Hospital
- Town
- Ascot
- Salary
- £27,106 - £28,850 per annum incl HCAS
- Salary period
- Yearly
- Closing
- 06/09/2026 23:59
Employer heading
Outpatient Booking Officer - Trauma & Orthopaedics
Band 3
Job overview
We have an exciting opportunity for an Outpatient Booking Officer to join the Trauma & Orthopaedics team at Frimley Health NHS Foundation Trust.
In this role, you will be responsible for coordinating and booking outpatient appointments, ensuring patients receive a timely and efficient service. You will play a key part in the implementation, development and ongoing monitoring of both new and existing appointment systems, helping to support effective patient pathways.
The successful candidate will contribute to achieving Trust targets while delivering an excellent standard of customer service to patients, colleagues and external stakeholders. Strong organisational, communication and administrative skills are essential to ensure a professional and patient-focused service at all times.
Visa Sponsorship:
This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the right to work in the UK for the full duration of the contract.
Main duties of the job
Main duties of the role include:
- Booking and arranging outpatient appointments with patients via telephone.
- Managing the Trauma & Orthopaedics call centre and responding to patient queries.
- Scheduling patient appointments from waiting lists in line with service requirements.
- Rescheduling or cancelling appointments at short notice when necessary.
- Liaising with clinical administration teams, managers, consultants and other healthcare professionals to ensure effective patient care and service delivery.
- Undertaking a range of administrative duties, including taking meeting minutes, validating waiting lists and maintaining accurate patient records.
Working for our organisation
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
Detailed job description and main responsibilities
For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.
Person specification
Qualifications
Essential criteria
- GCSE English and Maths pass or equivalent
- ECDL or equivalent
Desirable criteria
- NVQ Level 3 Administration or equivalent practical knowledge
Experience
Essential criteria
- Experience of working in a hospital or busy office environment.
- Significant experience in difficult patient situations.
- Customer care experience
Desirable criteria
- Call centre experience
- Previous booking experience
Skills
Essential criteria
- Good communication skills both verbal and in writing
- Excellent customer service skills and evidence of dealing with telephones and meeting targets
- Exceptional interpersonal skills
- Ability to multi task
- Ability to escalate any issues as necessary
- Logical thinker, able to reason, analyse situations effectively and deal with a multitude of queries
Desirable criteria
- Knowledge of current NHS issues relating to the Referral To Treatment targets waiting lists and the Trust Access Policy
- Knowledge of medical terminology
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Nuno Pina
- Job title
- Service Manager
- Email address
- [email protected]
- Telephone number
- 07468 701632
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