Job summary
- Main area
- Informatics
- Grade
- Band 8a
- Contract
- Permanent
- Hours
- Full time
- Flexible working
- Home or remote working
- Job ref
- 151-LC455
- Employer
- Frimley Health NHS Foundation Trust
- Employer type
- NHS
- Site
- Greenwood Offices
- Town
- Ascot, Berkshire
- Closing
- 31/03/2026 23:59
Employer heading
Information Consultant (Urgent Care)
Band 8a
Job overview
Lead Health Information Specialist – Urgent Care
We are seeking an exceptional analytical leader to join our Health Information Services team. This role offers a unique opportunity to influence decision-making at every level of the organisation by transforming complex health data into meaningful insight that drives service improvement and enhances patient care.
As a senior member of the department, you will lead the Urgent Care information function with confidence and autonomy, providing expert guidance across urgent and emergency care, maternity and endoscopy reporting. You will play a central role in shaping how data is captured, interpreted and applied within our Electronic Patient Record, ensuring clinicians and operational teams have access to accurate, timely and actionable intelligence.
Main duties of the job
This is an exciting opportunity for a forward-thinking professional who combines technical expertise with strong leadership capability. You will be instrumental in shaping how data supports high-quality care, making a tangible impact across the Trust and wider health system.
Working for our organisation
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
Detailed job description and main responsibilities
Analytical & Technical Leadership
- Interpret and resolve highly complex healthcare data challenges with precision and clarity
- Present sensitive or intricate findings in a clear, engaging and accessible way
- Translate advanced analytical and statistical concepts into practical insight for non-specialist audiences
- Design and deliver high-quality reports, dashboards and intelligence products
- Collaborate with system partners to enhance data alignment and shared understanding
Service Improvement & Quality
- Provide trusted expert advice to both strategic and operational stakeholders
- Lead initiatives to enhance the quality, consistency and usability of data within the Electronic Patient Record
- Empower clinical and operational teams by building data literacy through training and ongoing support
- Contribute to service redesign and the development of forward-thinking policies
- Uphold the highest standards in data governance, methodology and analytical practice
Leadership & Management
- Lead, motivate and develop the Urgent Care information team, fostering a culture of excellence
- Support senior leadership in delivering continuous improvement across analytics services
- Manage a diverse portfolio of complex workstreams, ensuring priorities are met effectively
- Set clear expectations and provide guidance on analytical standards and best practice
For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.
Person specification
Qualifications
Essential criteria
- Educated to master’s degree level or relevant professional qualification or hold equivalent experience within an information or performance-related role
Desirable criteria
- Project management qualification or equivalent experience (e.g. Agile, PRINCE2)
- Management qualification or equivalent experience
- EPIC Cogito certification
Experience
Essential criteria
- Undertaking complex information analysis, generating insights and making recommendations to improve clinical and operational services
- Identifying problems and devising solutions where no precedent exists
- Building structured datasets to enable a single source of truth for reporting and analysis
- Creating clear and actionable reports and dashboards in association with service users
- Training and supporting clinical and operational subject matter experts to use self-service reporting tools
- Planning and delivering complex information projects
- Managing staff, including training, appraisal and performance management
Desirable criteria
- Experience of NHS urgent and emergency care reporting
- Using EPIC Electronic Patient Record
- Contributing to long term organisational planning
- Organising and processing feedback to enable continuous improvement in your team’s performance
- Working with NHS ICB information teams
Skills & Knowledge
Essential criteria
- Extensive knowledge of NHS information and performance standards, practices and data flows
- Advanced Microsoft SQL query writing techniques and use of Microsoft Excel; knowledge of relational database architecture
- Analysing, interpreting and comparing highly complex data sets, benchmarking against national performance where possible.
- Highly developed written and verbal communication skills, including presenting complex, confidential or conflicting information to non-technical audiences
- Formulating and adapting long term plans in the face of uncertainty and competing priorities
- Designing, adapting and improving information systems and data flows; ensuring high-quality data input, storage and reporting
- Acting autonomously within departmental policies; setting standards for others; working in a small team with limited supervision
- Excellent inter-personal and negotiation skills to influence and inspire others
Desirable criteria
- Knowledge of clinical terminology
- Knowledge of current NHS issues and potential barriers to use of data for supporting change
- Developing and implementing training programmes
- Working with multi-professional teams to support service improvement
- Knowledge of statistical analysis techniques
Special Requirements
Essential criteria
- Use of a computer for a large part of the working day
- Periods of prolonged mental effort (e.g. when undertaking complex analysis)
- Occasional exposure to distressing or emotional circumstances (e.g. resolving staff performance issues or conflicting priorities)
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Chris Olding
- Job title
- Head of Analytics, Health Information Services
- Email address
- [email protected]
- Telephone number
- 07845 822831
- Additional information
Chris Olding only Works Mon-Thu only
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