Job vacancy: Assistant Audiology Practitioner, Epsom and St Helier University Hospitals NHS Trust, Carshalton

Job summary

Main area: Audiology
Grade: Band 3
Contract: Permanent
Hours: Full time - 37.5 hours per week (Monday to Friday)
Job ref: 343-7337413-FM-SC

Employer: Epsom and St Helier University Hospitals NHS Trust
Employer type: NHS
Site: St Helier Hospital
Town: Carshalton
Salary: £29,651 - £31,312 Pa incl HCAS Outer pro rata
Salary period: Yearly
Closing: 22/08/2025 23:59

Assistant Audiology Practitioner

Band 3

At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values.

Detailed job description and main responsibilities

Key Duties

Clinical

Provide a Hearing aid repair service to both adult and paediatric service users under the supervision of qualified clinical Audiologists.

The post holder will :

Be able to deliver a professional service
Be responsible for running walk in re tube clinics, when they occur
Be responsible for running basic repair clinics
Perform routine otoscopy as require
Take aural impressions for the provision of earmoulds /swim plugs
Respond to telephone calls, emails and in person to queries regarding hearing device
Check hearing devices to assess function and re-programme or replace as necessary
Provide a postal replacement service for batteries replacement aids ear moulds etc
Assist with instruction for use for all hearing aids and accessories including basic maintenance and trouble shooting
Provide these services for outpatients and in patients as required
Support the Audiologists to deliver the audiology domiciliary service and outreach programmes
Make onward referral as appropriate.
Visit wards to provide personal communicators and assess needs of in-patients with potential hearing loss .

Technical

The post holder will:

· Be involved with implementation of nurses’ tool kit within the trust

· Liaise with outside voluntary agencies to provide support and training.

· Perform basic and routine calibration of test equipment

· Prepare rooms for use by clinical audiologists

Administrative

The post holder will

· Work as part of a multi-disciplinary clinical team maintaining efficient systems and processes. This includes maintaining accurate computerised and manual records, ensuring that all patient records are kept up to date with any details relevant to the patient’s attendance and/or aids

· Liaise with clinical staff to ensure that specialist equipment is available, where required.

· Contribute to quality and cost improvement initiatives to improve services.

· Schedule patients in accordance with outpatient waiting time targets and ensure that attendance information is accurately recorded on all appropriate databases, including, but not limited to the Trust patient management systems and Audit Base.

· Process stock orders including ordering and receipting goods using Logistics online and SBS

· Participate in stock control

· Be responsible for carrying out annual stock take in accordance with Trust procedures

· Co-ordinate the repair and calibration of all equipment with the equipment lead

· Contact patients via the appropriate media to inform of appointments and repair collection

· Provide reception cover

Person specification

Qualifications

Essential criteria

Good general education with GCSE or equivalent in English at grade C or above

Desirable criteria

ECDL or equivalent

Experience

Essential criteria

Knowledge of a full range of IT/Patient administration systems
Experience of customer care

Desirable criteria

Knowledge of patient administration work in a healthcare setting

Knowledge and Skills

Essential criteria

The ability to prioritise tasks effectively with some direction
Computer literate, with experience of using a keyboard
Knowledge of confidentiality and data protection principles
Knowledge of health and safety
Equality and diversity

Your application: Please ensure that you have read the job description and person specification and that your supporting statement reflects these, as your application will be assessed and scored against these criteria.

References: You will be required to provide 3 years of employment/educational history. We do not accept references from personal email addresses such as Hotmail, Gmail etc. therefore please ensure you are providing professional working email addresses within your application form. If you are unable to provide professional email addresses and are invited to an interview, please ensure you advise the interviewers of this - otherwise, this may delay your pre-employment checks.

Closing date: In order to streamline recruitment within our Trust, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.

Shortlisting: You will only be contacted via e-mail/SMS by the SWL Recruitment Hub if you are successfully shortlisted for this post. Please ensure that you check your Trac registered e-mail regularly.

DBS: We are committed to safeguarding children and adults who are at risk of abuse. As such, if this post will have access to children or vulnerable adults, you will be required to undertake an Enhanced Disclosure and Barring Service check. However, all employees have a responsibility for safeguarding children and vulnerable adults in the course of their duties and for ensuring that they are aware of the specific duties relating to their role.

______________________________________________________

Disability Advice Line: SWL Recruitment Hub is committed to promoting equity and equal opportunities for individuals with disabilities. We believe that greater diversity and inclusion will lead to an even more positive impact on the people we serve. For support with job opportunities and reasonable adjustments contact our Confidential Disability Advice Line at:

Telephone: 02082963786

Text: 07501066267

Email: [email protected].

Our confidential answering service is available after 5pm.

______________________________________________________

London Living Wage is a voluntary commitment made by employers, who can become accredited with the Living Wage Foundation

Defence Employer Recognition Scheme (ERS) - Bronze

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name: Nicola Charlton
Job title: Head of Adult Audiology
Email address: [email protected]
Telephone number: 02082962912

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Job summary

Employer heading

Assistant Audiology Practitioner

Band 3

Job overview

Main duties of the job

Working for our organisation

Detailed job description and main responsibilities

Key Duties

Person specification

Qualifications

Essential criteria

Desirable criteria

Experience

Essential criteria

Desirable criteria

Knowledge and Skills

Essential criteria

Employer certification / accreditation badges

Applicant requirements

Documents to download

Further details / informal visits contact

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