Job vacancy: Desktop Support Technician, Epsom and St Helier University Hospitals NHS Trust, Carshalton

Job summary

Main area: Desktop Support Technician
Grade: Band 5
Contract: Permanent
Hours: Full time - 37.5 hours per week (8-16:30 / 9:00-18:00 rotation)
Job ref: 343-NN-7391128-HM-FM-VCG-S

Employer: Epsom and St Helier University Hospitals NHS Trust
Employer type: NHS
Site: St Helier Hospital
Town: Carshalton
Salary: £35,763 - £43,466 per annum, pro rata, incl HCAS Outer
Salary period: Yearly
Closing: 10/09/2025 23:59

Desktop Support Technician

Band 5

At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values.

Detailed job description and main responsibilities

Configure, upgrade, patch and troubleshoot Desktop hardware and software to ensure the stability of the service/software and that possible configuration issues are dealt with efficiently and professionally.
On many issues may be empowered by Desktop Technical Support Manager to act on their behalf.
As and when asked by the Customer Support Manager to stand in/deputise on their behalf.
Support and resolve problems with 3rd party equipment as required.
Perform all duties to the highest professional standards.
Ensure Change Management policies are followed at all times by Trust and 3rd party employees.
Respond to, and resolve, incidents as directed by the Customer Support Manager in addition to the service desk System.
Take responsibility for other projects as delegated to by Customer Support Manager.
Plan, develop, manage and implement projects relating to technical and desktop support throughout their complete life cycle.
Ensuring that all calls, queries and service comments (complaints & commendations) are actioned, classified and processed in accordance with ICT Department and Trust standing procedures.
Ensure that all technical works are undertaken in accordance with ICT policies and procedures. The post holder will be expected to provide input into the formulation and on-going development of ICT procedures and policies.
Ensure that workload is properly investigated, planned and executed.
Ensure that the role and its outputs are performed within the spirit of Teamwork and accountability for one’s own actions.
Provide the outputs of the role as required at any Trust site. It should be noted that the post holder would typically spend up to 50% of their time at sites other than St Helier Hospital, most notably Epsom, which is staffed on a rota basis.
The post holder will be expected to make themselves available for reasonable amounts of overtime as required by the operational situation.
Assist the department’s customers and other members of ICT where appropriate, by providing advice and education in an effective manner where required and as appropriate.
Provide input into the formulation and on-going development of ICT procedures affecting the sphere of Desktop Technical Support.
Provide advice to others within the ICT department on issues relating to Desktop Technical Support.
Assist with the planning and management of project work within the Desktop Technical Support Team
Maintain a clean, safe and tidy office and working environment.
Maintain a calm and professional approach under all circumstances.

Person specification

Qualifications, Training and Experience

Essential criteria

Good general education
Good general level of numeracy and literacy (This would typically include GCSE's in English and Mathematics or equivalent standard)
Microsoft MCDST or equivalent knowledge

Desirable criteria

Information and Technology qualification
ITIL qualification or equivalent knowledge

Experience

Essential criteria

Previous experience of 2nd line technical support within a service desk environment
Knowledge of incident management software, particularly IVANTI,

Desirable criteria

Broad NHS knowledge

Your application: Please ensure that you have read the job description and person specification and that your supporting statement reflects these, as your application will be assessed and scored against these criteria.

References: You will be required to provide 3 years of employment/educational history. We do not accept references from personal email addresses such as Hotmail, Gmail etc. therefore please ensure you are providing professional working email addresses within your application form. If you are unable to provide professional email addresses and are invited to an interview, please ensure you advise the interviewers of this - otherwise, this may delay your pre-employment checks.

Closing date: In order to streamline recruitment within our Trust, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.

Shortlisting: You will only be contacted via e-mail/SMS by the SWL Recruitment Hub if you are successfully shortlisted for this post. Please ensure that you check your Trac registered e-mail regularly.

DBS: We are committed to safeguarding children and adults who are at risk of abuse. As such, if this post will have access to children or vulnerable adults, you will be required to undertake an Enhanced Disclosure and Barring Service check. However, all employees have a responsibility for safeguarding children and vulnerable adults in the course of their duties and for ensuring that they are aware of the specific duties relating to their role.

______________________________________________________

Disability Advice Line: SWL Recruitment Hub is committed to promoting equity and equal opportunities for individuals with disabilities. We believe that greater diversity and inclusion will lead to an even more positive impact on the people we serve. For support with job opportunities and reasonable adjustments contact our Confidential Disability Advice Line at:

Telephone: 02082963786

Text: 07501066267

Email: [email protected].

Our confidential answering service is available after 5pm.

______________________________________________________

London Living Wage is a voluntary commitment made by employers, who can become accredited with the Living Wage Foundation

Defence Employer Recognition Scheme (ERS) - Bronze

Applicant requirements

You must have appropriate UK professional registration.

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name: Tyrone Hylton
Job title: Customer Support Manager / RA Manager
Email address: [email protected]
Telephone number: 07717785754

List jobs with Epsom and St Helier University Hospitals NHS Trust in Administrative Services or all sectors

Apply online now Alert me to similar vacancies

Find jobs in...

Featured jobs:

Senior Autism Assessor for Children and Young People (ADOS and/or ADIR trained) - Remote (Employed)

Time commitment: Full-time employment is preferred, though we can also offer part-time (minimum of 3 days per week).

Location: This is a fully remote role; however, you must permanently reside in the UK throughout your employment with Paloma.

The Opportunity

Paloma Health has developed a new gold-standard autism assessment pathway and our own Patient Record software system, which allows us to offer:

An exceptional service and timely assessments, as well as clear strengths and needs-based outcomes, regardless of whether an autism diagnosis is made.
High assessor role satisfaction by improving the experience of delivering assessments. For example, we are building an AI tool to streamline diagnostic report writing, which we know is a pressure of the role.

You will be a Senior Assessor within our multidisciplinary assessment team, delivering:

Remote developmental histories and child observations (via video calls)
Peer MDT diagnostic decision-making, with the support of the senior clinical MDT where required
Tech-enabled outcome report writing
Outcome calls with parents and families (via video call)

As a Senior Assessor, you have the opportunity to focus on delivering direct care. Furthermore, if you have the relevant experience and skills, you can take on an additional responsibility. We limit this to one responsibility to allow for focused time on that topic, rather than having your time stretched too thinly. When taking on an additional responsibility, your case volume is reduced, making time available for this focused time.

For Senior Assessors, additional responsibility options include supporting more complex cases, ensuring quality assurance, providing training, facilitating family engagement, and contributing to pathway development.

About you, and how we will support you

From a cultural perspective, you are:

Comfortable working in a dynamic environment and embracing change
Excited about using new technologies in your role
Always looking for ways to improve our staff and patient experience

We commit to supporting your development and well-being, including:

The Paloma Clinical Academy programme supports all clinicians at all stages of their careers to develop (e.g. to our additional responsibility Senior Assessor roles) and cross-skill (e.g. into ADHD when we launch that service).
1 protected day per month for assessor team training, Continuing Professional Development (CPD), clinical supervision and reflection.
Quarterly development conversations with clear career progression pathways.
Clear weekly timetables that support a role mix across appointments, documentation, development, and team building.

For full details please click below.

Autism Assessor for Children and Young People (ADOS and/or ADIR trained) - Remote (Employed)

Time commitment: Full-time employment is preferred, though we can also offer part-time (minimum of 4 days per week).

Location: This is a fully remote role; however, you must permanently reside in the UK throughout your employment with Paloma.

The Opportunity

Paloma Health has developed a new gold-standard autism assessment pathway and our own Patient Record software system, which allows us to offer:

An exceptional service and timely assessments, as well as clear strengths and needs-based outcomes, regardless of whether an autism diagnosis is made.
High assessor role satisfaction by improving the experience of delivering assessments. For example, we are building an AI tool to streamline diagnostic report writing, which we know is a pressure of the role.

You will work as a member of a multidisciplinary assessment team, delivering:

Remote developmental histories and child observations (via video calls)
Peer MDT diagnostic decision-making, with the support of the senior clinical MDT where required
Tech-enabled outcome report writing
Outcome calls with parents and families (via video call)

From a cultural perspective, you are:

Comfortable working in a dynamic environment and embracing change
Excited about using new technologies in your role
Always looking for ways to improve our staff and patient experience

We commit to supporting your development and well-being, including:

The Paloma Clinical Academy programme supports all clinicians at all stages of their careers to develop (e.g. to our Senior Assessor role) and cross-skill (e.g. into ADHD when we launch that).
1 protected day per month for assessor team training, Continuing Professional Development (CPD), clinical supervision and reflection.
Quarterly development conversations with clear career progression pathways.
Clear weekly timetables that support a role mix across appointments, administration, development, and team building.

For full details please click below.

ADOS Autism Assessor for Children and Young People - Exeter/South West England

ADOS Autism Assessor for Children and Young People, based in our Exeter clinic

Time commitment: Full-time employment is preferred, though we can also offer part-time (minimum of 3 days per week) or a self-employed role (again a minimum of 3 days per week).

Location: This role is in-person based at our Exeter, Devon clinic.

The Opportunity

Paloma Health has developed a new gold-standard autism assessment pathway and our own Patient Record software system, which allows us to offer:

An exceptional service and timely assessments, as well as clear strengths and needs-based outcomes, regardless of whether an autism diagnosis is made.
High assessor role satisfaction by improving the experience of delivering assessments. For example, we are building an AI tool to streamline diagnostic report writing, which we know is a pressure of the role.

You will work as a member of a multidisciplinary assessment team, delivering:

In-person child observations at our Exeter clinic
Peer MDT diagnostic decision-making, with the support of the senior clinical MDT where required
Tech-enabled outcome report writing
Outcome calls with parents and families (via video call)

From a cultural perspective, you are:

Comfortable working in a dynamic environment and embracing change
Excited about using new technologies in your role
Always looking for ways to improve our staff and patient experience

We commit to supporting your development and well-being, including:

The Paloma Clinical Academy programme supports all clinicians at all stages of their careers to develop (e.g. to our Senior Assessor role) and cross-skill (e.g. into ADHD when we launch that).
1 protected day per month for assessor team training, Continuing Professional Development (CPD), clinical supervision and reflection.
Quarterly development conversations with clear career progression pathways.
Clear weekly timetables that support a role mix across appointments, administration, development, and team building.

For full details please click below.

Job summary

Employer heading

Desktop Support Technician

Band 5

Job overview

Desktop Support Technician

Main duties of the job

Working for our organisation

Detailed job description and main responsibilities

Person specification

Qualifications, Training and Experience

Essential criteria

Desirable criteria

Experience

Essential criteria

Desirable criteria

Employer certification / accreditation badges

Applicant requirements

Documents to download

Further details / informal visits contact

Find jobs in...