Job vacancy: Patient Pathway Coordinator - Ophthalmology, Epsom and St Helier University Hospitals NHS Trust, Carshalton

Job summary

Main area: Ophthalmology
Grade: Band 4
Contract: Permanent: x2 Part Time Posts 24 hours per week (other part time hours may be considered)
Hours: 24 hours per week (Part time 24 hours - other part time hours may be considered depending on applicants)
Job ref: 343-7202243-FM-SC-R-VCG

Employer: Epsom and St Helier University Hospitals NHS Trust
Employer type: NHS
Site: St Helier Hospital
Town: Carshalton
Salary: £32,199 - £34,876 pa incl HCAS Outer pro rata
Salary period: Yearly
Closing: 03/09/2025 23:59

Patient Pathway Coordinator - Ophthalmology

Band 4

At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values.

Detailed job description and main responsibilities

Please see attached PPC job description for further details on this role and the person specification.

Person specification

Qualifications

Essential criteria

Good general education with GCSE or equivalent in English at grade C or above.

Desirable criteria

Evidence of work based training/ self progression
ECDL
NVQ level 3 in Business Administration or Customer Care of equivalent

Experience

Essential criteria

Experience of using a full range of IT/Patient administration systems
Experience working in a similar role in a hospital/health care setting.

Desirable criteria

Experience of administration work demonstrating eye for detail
Knowledge of cancer targets

Knowledge

Essential criteria

IT Literate
Demonstrates excellent interpersonal, verbal and written communication skills.
Understanding of medical terminology
Knowledge of NHS service provision including the pathway of care

Desirable criteria

Demonstrates understanding of role
Able to work on MS word , power point and Excel

Skills

Essential criteria

Experience dealing with customer complaints and customer care.
The ability to prioritise tasks effectively without direct supervision

Desirable criteria

Demonstrating active learning experience to increase personal knowledge

Your application: Please ensure that you have read the job description and person specification and that your supporting statement reflects these, as your application will be assessed and scored against these criteria.

References: You will be required to provide 3 years of employment/educational history. We do not accept references from personal email addresses such as Hotmail, Gmail etc. therefore please ensure you are providing professional working email addresses within your application form. If you are unable to provide professional email addresses and are invited to an interview, please ensure you advise the interviewers of this - otherwise, this may delay your pre-employment checks.

Closing date: In order to streamline recruitment within our Trust, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.

Shortlisting: You will only be contacted via e-mail/SMS by the SWL Recruitment Hub if you are successfully shortlisted for this post. Please ensure that you check your Trac registered e-mail regularly.

DBS: We are committed to safeguarding children and adults who are at risk of abuse. As such, if this post will have access to children or vulnerable adults, you will be required to undertake an Enhanced Disclosure and Barring Service check. However, all employees have a responsibility for safeguarding children and vulnerable adults in the course of their duties and for ensuring that they are aware of the specific duties relating to their role.

______________________________________________________

Disability Advice Line: SWL Recruitment Hub is committed to promoting equity and equal opportunities for individuals with disabilities. We believe that greater diversity and inclusion will lead to an even more positive impact on the people we serve. For support with job opportunities and reasonable adjustments contact our Confidential Disability Advice Line at:

Telephone: 02082963786

Text: 07501066267

Email: [email protected].

Our confidential answering service is available after 5pm.

______________________________________________________

London Living Wage is a voluntary commitment made by employers, who can become accredited with the Living Wage Foundation

Defence Employer Recognition Scheme (ERS) - Bronze

Documents to download

Apply online now

Further details / informal visits contact

Name: Marina Brandao
Job title: Assistant Service Manager
Email address: [email protected]
Telephone number: 0208 296 8729

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Job summary

Employer heading

Patient Pathway Coordinator - Ophthalmology

Band 4

Job overview

Main duties of the job

Working for our organisation

Detailed job description and main responsibilities

Person specification

Qualifications

Essential criteria

Desirable criteria

Experience

Essential criteria

Desirable criteria

Knowledge

Essential criteria

Desirable criteria

Skills

Essential criteria

Desirable criteria

Employer certification / accreditation badges

Documents to download

Further details / informal visits contact

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