Job summary
- Main area
- Administrator
- Grade
- Band 4
- Contract
- Bank: 3 months (Weekdays, 09:00 – 17:00)
- Hours
- Flexible working - 37.5 hours per week (Monday - Friday 9 AM to 5 PM)
- Job ref
- 384-SM-Admin-B4
- Employer
- Royal Surrey NHS Foundation Trust
- Employer type
- NHS
- Site
- Tandridge Hub, Caterham Dene Hospital
- Town
- Caterham, Surrey
- Salary
- £16.73 Per hour
- Salary period
- Hourly
- Closing
- 14/10/2026 23:59
Employer heading
Administrator
Band 4
Job overview
Important Information for Applicants: This vacancy is for Surrey and Borders Partnership NHS Foundation Trust (SaBP).
This role is offered through Flexi-Bank, a collaborative temporary staffing service delivered in partnership between Surrey and Borders Partnership NHS Foundation Trust and Royal Surrey NHS Foundation Trust. Royal Surrey NHS Foundation Trust acts as the host provider and manages the recruitment, onboarding and administrative processes on behalf of Surrey and Borders.
Please note that although Royal Surrey NHS Foundation Trust branding may appear on this advert and within the recruitment system, successful applicants for this vacancy will undertake bank shifts for Surrey and Borders Partnership NHS Foundation Trust.
Work Location: Tandridge Hub,Caterham Dene Hospital, Church Road, Caterham, Surrey, CR3 5RA
Why join Flexi‑Bank?
Work flexibly – choose shifts that suit your lifestyle and availability
Access more opportunities – pick up shifts across mental health and community
Get paid fairly and on time – competitive rates and fast access to earnings through Stream
Stay supported – benefit from training, development and guidance from our dedicated Temporary Staffing Team
Main duties of the job
Surrey and Borders is looking for someone To act as the admin lead for the team ensuring day to day supervision of band 2 and 3 administrators workload. Providing supervision and development to other members of the administration team in conjunction with Band 5 administrators, where appropriate.
Work Location:
Working Pattern: Monday to Friday from 9AM to 5 PM
Working for our organisation
Surrey and Borders Partnership NHS Foundation Trust is the leading provider of health and social care services for people of all ages with mental ill-health and learning disabilities in Surrey and North East Hampshire. We also provide social care services for people with a learning disability in Croydon and ASD and ADHD assessment services in Hampshire.
We actively seek to engage people who use our services and our communities in improving the mental wellbeing of the local population. We work closely with other NHS and voluntary sector organisations who provide services and support people who use services and carers.
Surrey is a beautiful county lying just 30 minutes away from Central London and from the South Coast.
Our historic market towns and bustling districts are enveloped in wonderful countryside, and our excellent road and rail networks bring the rest of the country within easy reach.
For international travel, both Gatwick and Heathrow airports are nearby.
Would you like to work in an organisation that sits in the top 10 best NHS Mental Health, Learning Disability and Community Services Trusts to work for? This ranking is based on staff feedback in the 2023 NHS Staff Survey.
Detailed job description and main responsibilities
· To hold a leadership role with supporting the GPimhs/MHICS leadership team in representing administrators’ views
· To be a nominated champion user for the Interim Tactical Solution (ITS)/EMIS/SystmOne clinical record systems
· To conduct administrator system audits for the local PCNs and provide data as required.
· Provide cover for other colleagues in the admin team as required for short absences due to annual leave or sickness.
· Take and transcribe a wide range of meeting minutes in an accurate and timely manner
· Receive and process referrals to the relevant clinician and ITS/EMIS/SystmOne
· Update case notes on patient record ITS/EMIS/SystmOne as required
· Monitor annual leave requests and sickness absence for manager, as required
· Extract data from data warehouses i.e., DART
· Type up reports incorporating graphics and tables as required
· Type all letters dictated or provided by the team and nearby PCNs
· Book appointments on the patient record system for clinics and individual consultations
· Answer telephone calls and relay any messages in a timely manner
· Creating bespoke documents for the team, such as leaflets etc.
· Arrange team events, as required
· Monitor data quality of administrative input
Person specification
Qualifications
Essential criteria
- NVQ Level 4 in Business Admin or equivalent experience (4 years)
Experience
Essential criteria
- 4 years’ experience of clerical and administrative work requiring a high degree of accuracy and working in accordance with policies/procedures
Knowledge
Essential criteria
- SystmeOne
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Anita Chia
- Job title
- Manager
- Email address
- [email protected]
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