Job summary
- Main area
- Agenda for Change
- Grade
- Band 3
- Contract
- Bank: 6 months (Until March 2026)
- Hours
- Bank Contract
- Job ref
- 384-PFB-RECEPTIONADMIN
- Employer
- Royal Surrey NHS Foundation Trust
- Employer type
- NHS
- Site
- Horizon House
- Town
- Epsom, Surrey
- Salary
- £13.79 pro-rata
- Salary period
- Hourly
- Closing
- 28/09/2025 23:59
Employer heading
Receptionist/Administrator - People Flexi-Bank
Band 3
Job overview
This role is for Surrey and Borders Partnership NHS Foundation Trust, to provide reception and office administrative duties for a multi-disciplinary Community Learning Disability Team including face-to-face contact with the public; people who use our services and their families and carers; medical staff; and other agencies. Receiving and dealing with all telephone enquiries.
Monday to Friday, 9am to 5pm
Main duties of the job
To be responsible for maintaining the confidentiality and security of client data in accordance with Trust policy
To be able to use S1 and other health record systems and accurately enter information.
To undertake secretarial duties including preparing letters to GPs/other health care professionals to support the administration team.
Greet clients and visitors to the Service and alert team members of their arrival
Answer telephone enquiries/messages and transmit to team members according to priorities; maintaining a helpful and courteous manner at all times
Answer and respond to any queries staff have on a day-to-day basis
To provide reception support as and when required.
Working for our organisation
Surrey and Borders Partnership NHS Foundation Trust is the leading provider of health and social care services for people of all ages with mental ill-health and learning disabilities in Surrey and North East Hampshire. We also provide social care services for people with a learning disability in Croydon and ASD and ADHD assessment services in Hampshire.
We actively seek to engage people who use our services and our communities in improving the mental wellbeing of the local population. We work closely with other NHS and voluntary sector organisations who provide services and support people who use services and carers.
Surrey is a beautiful county lying just 30 minutes away from Central London and from the South Coast.
Our historic market towns and bustling districts are enveloped in wonderful countryside, and our excellent road and rail networks bring the rest of the country within easy reach.
For international travel, both Gatwick and Heathrow airports are nearby.
Would you like to work in an organisation that sits in the top 10 best NHS Mental Health, Learning Disability and Community Services Trusts to work for? This ranking is based on staff feedback in the 2023 NHS Staff Survey.
Detailed job description and main responsibilities
To administer the travel claim system and ensure claims are valid
Distribution and date-stamping of all incoming/outgoing post.
Support team members in liaising with service users /relatives/carers/secretaries/GP’s and other relevant care agencies
Maintain an effective filing system, including retrieval of files from archive storage
Photocopying and maintaining stocks of relevant forms and leaflets for team use
Coordinate and book rooms for meetings and clients’ appointments
To liaise with estates department regarding any repairs required within the base in order to maintain a safe working environment
Share responsibility for securing the building at night – ensuring the area is secured
Undertake typing of letters, memos & reports as required.
To implement Trust and team policies/procedures and propose changes to practices if necessary.
To order stock and non-stock items for the service as required and/or requested.
Person specification
Experience
Essential criteria
- NVQ Level 3/RSA Level 3 or equivalent experience
- 2 years’ experience working in an office environment
Desirable criteria
- S1 and knowledge/ability to support the review of patients ADHD medication, the ADHD practitioners and their patients
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- People Flexi-Bank Recruitment Team
- Job title
- People Flexi-Bank Recruitment Team
- Telephone number
- 01483571122
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