Job vacancy: Outpatients Bookings Officer - General Medicine, Frimley Health NHS Foundation Trust, Frimley

Job summary

Main area: General Medicine
Grade: Band 3
Contract: Fixed term: 12 months (25 hours per week)
Hours: Part time - 25 hours per week (Monday to Friday)
Job ref: 151-KMU282

Employer: Frimley Health NHS Foundation Trust
Employer type: NHS
Site: Frimley Park Hospital
Town: Frimley
Salary: £26,240 - £27,928 per annum incl HCAS
Salary period: Yearly
Closing: 18/08/2025 23:59

Outpatients Bookings Officer - General Medicine

Band 3

Detailed job description and main responsibilities

For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.

Person specification

Qualifications

Essential criteria

GCSE english & Maths or equivalent
ECDL or equivalent

Desirable criteria

NVQ level 2 administration or equivalent practical knowledge

Experience

Essential criteria

Experience of working in a hospital or busy office environment
Significant experience in difficult patient situations.
Some customer care experience

Desirable criteria

NHS experience
Call centre experience

Skills & Knowledge

Essential criteria

Good communication skills both verbal and in writing
Demonstrate attention to detail and accuracy when completing tasks
Excellent IT/microsoft office skills
Excellent customer service skills and evidence of dealing with telephones and meeting targets.
Logical thinker, able to reason, analyse situations effectively and deal with a multitude of queries
Ability to prioritise workload

Desirable criteria

Good knowledge of NHS targets
Knowledge of clinical and surgical procedures

Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. As a well performing, well led and ambitious Foundation Trust, we have exciting times ahead of us. We have an ongoing commitment to improving the health and care services for the 900,000 people we serve across Berkshire, Hampshire, Surrey and south Buckinghamshire.

We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in health & wellbeing, delivering excellence for our communities.

We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park.

We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June and we are already beginning to reap the benefits of this ambitious investment.

Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future.

We offer Wagestream - A financial wellbeing benefit which lets you access your pay as you earn it.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if it receives a high number of applications. We would advise that you complete and submit your application in good time to avoid disappointment.

Documents to download

Apply online now

Further details / informal visits contact

Name: Kimberley Freeland
Job title: Patient Pathway Co-ordinator
Email address: [email protected]
Telephone number: 07523673789

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Job summary

Employer heading

Outpatients Bookings Officer - General Medicine

Band 3

Job overview

Main duties of the job

Working for our organisation

Detailed job description and main responsibilities

Person specification

Qualifications

Essential criteria

Desirable criteria

Experience

Essential criteria

Desirable criteria

Skills & Knowledge

Essential criteria

Desirable criteria

Employer certification / accreditation badges

Applicant requirements

Application numbers

Documents to download

Further details / informal visits contact

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