Job summary
- Main area
- A&E
- Grade
- AfC Band 2
- Contract
- Permanent
- Hours
- Part time - 24 hours per week
- Job ref
- 384-AGB-EMF19939-B2
- Employer
- Royal Surrey NHS Foundation Trust
- Employer type
- NHS
- Site
- Royal Surrey NHS Foundation Trust
- Town
- Guildford
- Salary
- £25,768 per annum pro rata - includes high cost area supplements (HCAS)
- Salary period
- Yearly
- Closing
- 09/04/2026 23:59
Employer heading
Emergency Department Receptionist
AfC Band 2
Job overview
The Royal Surrey County Hospital Emergency Department sees approximately 75000 patients every year. To support and enhance the care we provide to patients we are looking to recruit a calm, friendly and welcoming reception to Guildford Ward incorporating cross cover to A&E, Acute Medical Unit and Same Day Emergency Care.
This is an exciting time to join the Emergency Department as we have recently undergone a rebuild to enhance the patient’s journey through the department. We have introduced dynamic patient pathways to improve patient flow and experience that has resulted in the vast improvement of the department’s performance.
Main duties of the job
Provide a friendly, caring and efficient reception service to our Emergency Floor.
This is an exciting time to work in Emergency Care within the Royal Surrey County Hospital NHS Trust, as we are proud of the excellent care we offer to our patients, and we’re looking for an enthusiastic and caring nurse to join the our nursing team who can help us continue to excel and develop our care for patients
Working for our organisation
Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.
We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.
The Care Quality Commission (CQC) have given us an overall rating of Outstanding.
Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.
Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.
A video about the Royal Surrey - https://www.youtube.com/watch?v=R96pMboIYdo
Detailed job description and main responsibilities
Working a full shift pattern (days, evenings, and weekends) you will provide a full range of reception / clerical duties to Guildford Ward in the Emergency Department.
Including:
· Receive and register all patients onto the patient information database (CERNER)
· Patient care
· Filing
· Assisting the clinical team with administration duties
· Admit and discharge patients to other areas within the Emergency Department
(AEC)
· Booking patient follow-up appointments liaising with other departments if necessary
· Assist with the management of Patient records (CAS cards and medical notes) – filing and retrieval of cards when required
· Telephone enquiries
· Greeting patient visitors and acting as a front of house for all enquiries
Person specification
Qualifications
Essential criteria
- General education to GCSE level or equivalent
Skills, Knowledge & Experience
Essential criteria
- Previous experience in patient contact position
- Previous experience of communicating with the public and staff at all levels
Desirable criteria
- Previous NHS experience in admin role
- Familiarity/previous experience with CERNER or similar system
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Laurie Curran
- Job title
- Reception Manager
- Email address
- [email protected]
- Telephone number
- 01483571122
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