Job summary
- Main area
- Human Resources
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 384-RD-TSC-B
- Employer
- Royal Surrey NHS Foundation Trust
- Employer type
- NHS
- Site
- Royal Surrey Hospital
- Town
- Guildford
- Salary
- £28,860 - £31,671 Pro Rata Per Annum inc. HCAS
- Salary period
- Yearly
- Closing
- 22/03/2026 23:59
Employer heading
Temporary Staffing Compliance Officer
Band 4
Job overview
We’re excited to offer a fantastic opportunity for a Temporary Staffing Compliance Officer to become a key part of our professional, fast‑paced Temporary Staffing Team at the Royal Surrey.
Our team plays a vital role in ensuring wards and departments have the right skilled people in place, managing the booking of temporary workers through our electronic systems and supporting safe staffing across the Trust.
As our Temporary Staffing Compliance Officer, you will:
- Maintain accurate and up‑to‑date training and compliance records for all bank and agency staff
- Ensure every temporary worker meets Trust standards for recruitment, training, and professional registration
- Provide essential administrative support to help deliver smooth, efficient deployment and payment processes
- Be the first point of contact for temporary staff, assisting with queries around compliance, shift bookings or cancellations, pay, system issues, and general enquiries
Please note Excel and Office proficiency is essential for this role.
This is a site‑based role at the Royal Surrey, and interviews will be held in person.
Please note: Previous applicants do not need to apply again.
Main duties of the job
- To create and maintain accurate training records to ensure that all bank and agency staff supplied to the Trust meet all Trust requirements relating to recruitment, training and relevant registrations and provide administrative support to ensure the effective deployment, management and payment of temporary staff (bank and agency) in accordance with policies and procedures.
- To ensure the temporary staffing requirements are dealt with in a timely and cost effective manner by close liaison with the team, department managers and ward matrons, ensuring all flexible staffing requirements are documented as per Trust procedures and filled as appropriate via the rostering systems.
- Be accountable and to act as the first point of contact for all temporary staff and assist with any queries that may arise, such as compliance, booking/cancelling their shifts, pay queries, system issues or general enquiries
Working for our organisation
Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.
We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.
The Care Quality Commission (CQC) have given us an overall rating of Outstanding.
Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.
Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.
A video about the Royal Surrey - https://www.youtube.com/watch?v=R96pMboIYdo
Detailed job description and main responsibilities
To support the temporary staffing service in delivering an efficient, professional, and high quality temporary staffing service ensuring to provide a high quality and responsive service to Trust managers and employees, including compliance with required procedures, processes and standards.
• To continuously monitor systems to ensure that workers who do not meet Trust requirements are identified and appropriate action taken. Trust requirements will include, but are not limited to, the following;
- Mandatory training requirements
- Professional registrations
- DBS
- Right to Work
- Occupational Health status
• Keep up to date with all relevant Trust policies and legislation relating to own role, including the Trust Pre-Employment & Employment Checks, NHS Employers Identity Checks, Home Office Right to Work ID checks and EU Settlement regulations.
• Inputting and manipulating data from more than one database.
• Organise data audits to provide assurance of information reported and make recommendations based on the audit findings.
Person specification
Qualifications
Essential criteria
- Educated to A Level / NVQ Level 3 standard or equivalent knowledge gained through experience
Desirable criteria
- CIPD Qualification
Knowledge and Experience
Essential criteria
- Demonstrable previous general administration experience within a busy office environment
- Experience of dealing with confidential issues and providing a service to others
- Ability to organise and prioritise own workload and to work under pressure and within agreed guidelines
- Competent in Microsoft Office - Word, Outlook, Excel Spreadsheets, PowerPoint
- Experience using e-bookings system
Desirable criteria
- Previous experience working within the NHS
- Human Resources experience
- Staff supervision and training
- Health based e-rostering systems
- NHS systems (Electronic Staff Record (ESR), Allocate packages, Locums Nest, Plus Us)
- Experience in Compliance Management
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Samantha Lord Burns
- Job title
- Temporary Staffing Operations Manager
- Email address
- [email protected]
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