Job summary
- Main area
- Digital
- Grade
- NHS AfC: Band 8a
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 325-7205526-CORP-B
- Employer
- Surrey and Borders Partnership NHS Foundation Trust
- Employer type
- NHS
- Site
- Trust HQ
- Town
- Leatherhead
- Salary
- £57,888 - £64,880 Incl. 5% Fringe HCAS, pa, pro rata.
- Salary period
- Yearly
- Closing
- 19/11/2025 23:59
Employer heading
Digital Experience & Improvement Manager
NHS AfC: Band 8a
Would you like to work in an organisation that sits in the top 10 best NHS Mental Health, Learning Disability and Community Services Trust to work for. This ranking is based on staff feedback in the 2023 NHS Staff Survey.
Job overview
Band 8a - Digital Experience & Improvement Manager - Full Time - Permanent.
This role seeks to lead the engagement and delivery of the best possible experience to our users and to become an advocate for all our user needs and ensure we deliver a delightful user experience with the highest level of effectiveness, ease of use, and stakeholder/client happiness across our service and digital touchpoints.
Formal Interview Date - TBC
Provisional Assessment Date - 8th December 2025
Shortlisted candidates will be invited to participate in an a full assessment centre. This will inform us as to who will proceed through to the formal interview stage.
Main duties of the job
This role will be responsible for ensuring that our product delivery teams have the appropriate knowledge, access and motivation to perform exceptional research and business analysis activities; encouraging and promoting site visits and diverse user-engagement methodologies. This role will, additionally, seek to use these engagement insights to develop a future-facing, innovation roadmap.
The post holder will have an excellent level of understanding of user research methods, business analysis and best practices of user-centred design.
Working for our organisation
Surrey and Borders Partnership NHS Foundation Trust is the leading provider of mental health, learning disability, neurodevelopmental and drug and alcohol services in Surrey and North East Hampshire. We support people of all ages and are passionate about providing high quality care that is delivered at the right time as close to home as possible to help people recover and stay well.
We are one of the top 10 mental Health, Learning Disability and Community Trust to work for nationwide. Our Trust is an inclusive and supportive employer that offers a wide range of staff networks, flexible working, free parking and excellent health and wellbeing support. We also provide a wide range of opportunities to help staff develop and progress.
Surrey is a beautiful county lying just 30 minutes away from Central London and from the South Coast. Our historic market towns and bustling districts are enveloped in wonderful countryside, and our excellent road and rail networks bring the rest of the country within easy reach. For international travel, both Gatwick and Heathrow airports are nearby.
Please note that we reserve the right to close posts as soon as sufficient applications are received.
We look forward to receiving your application!
Detailed job description and main responsibilities
Please refer to the Job description attached on TRAC for details on the main responsibilities of this role.
Person specification
Qualifications
Essential criteria
- Degree in Human-Computer Interaction, User Experience, Psychology, Information Science, or a related field, or equivalent practical experience
- Evidence of recent and relevant continuing professional development
Experience
Essential criteria
- Experience of utilising feedback and engagement to produce tangible work packages that leverage both existing capabilities alongside potential innovations to provide guidance and steering to leadership team.
- Extensive leadership experience in digital research, user-centred design, or business analysis, including at a strategic level.
- Detailed experience of working simultaneously on multiple engagement activities, with excellent project management, planning and coordination across a range of communications and engagement disciplines and channels
- Demonstrable understanding of varied communication channels, their impact, limitations, risks and opportunities, and good experience in their use
- Demonstrate excellent levels of written and verbal communication, with the ability to explain complicated issues fluently and persuasively
- Demonstrate a good ability to deliver at pace in complex environments
- Demonstrable experience of using a range of communications and engagement approaches and channels such as digital platforms, in-person event and written publications
- Proven track record of shaping and delivering organisation-wide engagement through business analysis and/or research programmes.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Mike Sanders
- Job title
- Deputy Director of Digital
- Email address
- [email protected]
List jobs with Surrey and Borders Partnership NHS Foundation Trust in Administrative Services or all sectors