Job overview

To provide an efficient administration and reception service to the Emergency Department 24 hours a day, 7 days a week.  It is essential that you are able to work as part of a team; also independently as during certain times cover reduces to one person at night. Welcome all patients and those accompanying them to the department in a professional manner, using excellent customer service skills.  Record all necessary information fully and accurately using analytical judgement.  To assist the staff of the Emergency Department in data collection and gathering reports for analysis and auditing purposes.  Ensure the smooth running of the department for patients, visitors and staff.  To work with staff of all disciplines on the trust and other hospital staff as necessary to ensure an efficient service.  To work in line with Hospital and Unit policies and procedures and accept responsibility for other duties within the department as required.  Be an integral member of the healthcare team contributing to the effectiveness and efficiency of the department.

Main duties of the job

For further information, please see the attached trust job description and person specification for a full list of duties and responsibilities.

Working for our organisation

We are a leading local employer with a diverse workforce of approximately 6,000 staff, dedicated to providing healthcare services to a growing population of around 780,000 individuals.

Our Trust provides both emergency and planned healthcare across East Surrey, North-East West Sussex, and South Croydon – covering towns like Crawley, Horsham, Reigate, and Redhill. Our main hospital, East Surrey in Redhill, offers a full range of acute and specialist services and is also the closest trauma unit to Gatwick Airport.

We also provide outpatient, diagnostic, and planned care services at sites including The Earlswood Centre, Caterham Dene Hospital, Oxted Health Centre, Crawley Hospital, and Horsham Hospital.

We are proud to be an inclusive employer, and we work hard to create an environment where everyone feels valued and supported. Staff benefits include flexible working, support networks, and a strong focus on health and wellbeing to help our teams thrive.