Skip to main content
Please wait, loading

Job summary

Main area
Administration
Grade
NHS AfC: Band 2
Contract
Permanent
Hours
Full time - 37.5 hours per week (4 days per week to include late & Saturday shifts (08:00-18:00/10:00-20:00) x1 rotational off rota day)
Job ref
326-7323921-RB
Employer
Surrey and Sussex Healthcare NHS Trust
Employer type
NHS
Site
East Surrey Hospital
Town
Redhill
Salary
£24,169 Per annum plus high cost allowance
Salary period
Yearly
Closing
31/08/2025 23:59

Employer heading

Surrey and Sussex Healthcare NHS Trust logo

Receptionist - Outpatients

NHS AfC: Band 2

 

 

Job overview

Outpatient services are growing and there has never been a better time to join our team. We are searching for a person who is passionate about providing excellent customer service and patient care with the enthusiasm and drive to help in the Trusts’ quest to take the busy outpatient services at East Surrey hospital forward into the future.

You must have excellent administrative, IT and communication skills and the ability and flexibility to adapt to different situations as they arise. You will be part of a fast-paced Reception team delivering a high quality patient experience to the residents of Surrey and Sussex. Ideally you will already have experience working in a busy health related and/or customer service environment.

Typical shift pattern: combination of 08:00-18:00/10:00-20:00 4 days a week (Mon-Sat) with one off-rota day (not same day each week)

If you feel you are the person we are looking for, why not apply today?

Main duties of the job

For further information, please see the attached trust job description and person specification for a full list of duties and responsibilities.

Working for our organisation

We provide emergency and non-emergency services to the residents of East Surrey, North-East West Sussex, and South Croydon, including the major towns of Crawley, Horsham, Reigate and Redhill; a community of over 535,000 people. We provide acute and complex services and a range of outpatient, diagnostic services whilst Crawley Hospital and Horsham in West Sussex and Caterham Dene Hospital and Oxted Health Centre in Surrey provide less complex planned services. In 2019 the Care Quality Commission (CQC) rated our services as ‘Outstanding’ and we are one of the best performing Trusts in England:

  • Winners of Health Service Journal Acute Trust of the year award 2021.
  • National Patient Safety Awards winner and strive to be a beacon for safety in all that we do.
  • We are rated the sixth highest trust in the South East and in the top 25% nationally for staff recommending the Trust as a place to work or receive treatment.

Detailed job description and main responsibilities

Once you understand the requirements outlined in the advert, please ensure your application clearly reflects where you match them including any examples you would like to highlight. 

Person specification

Criteria

Essential criteria
  • • Evidence of a good standard of written English appropriate to the role
  • • A complete and accurate application
  • • Suitability for role evidenced in supporting statement
  • • Evidence of essential experience for role
  • • Meet the essential education/qualifications required for the role
  • • Hold the necessary mandatory professional/clinical registration
  • • Evidence of the Trust values and behaviours
  • • Evidence of any other essential criteria outlined in the person specification

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyAge positiveArmed Forces Covenant (Silver Award)Mindful employer.  Being positive about mental health.Disability confident employerCare quality commission - OutstandingHSJ Acute or Specialist Trust of the yearStep into health

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Katrina Sharpe
Job title
Reception & Appointments Manager
Email address
[email protected]
Telephone number
01737768511
Additional information

ext. 6652

Apply online nowAlert me to similar vacancies