Job overview

This post plays a vital role in supporting newly recruited Healthcare Support Workers (HCSWs), working closely with the wider Practice Development Team to ensure they are fully prepared for clinical practice and feel supported throughout their introduction to the Trust.

The post holder will contribute to the development and delivery of the clinical learning infrastructure for new HCSWs, offering specialist advice, guidance, and practical support. They will help ensure that all new staff receive a high‑quality, consistent learning experience that promotes confidence, competence, and safe practice.

A key aspect of the role involves supporting individuals in the clinical environment and building strong working relationships with ward and clinical teams. This requires effective communication skills and the application of specialist knowledge, underpinned by theoretical understanding of a range of clinical procedures.

Main duties of the job

Key Responsibilities:

Apply a broad understanding of work procedures—many of which are non‑routine—and use this knowledge appropriately within the role.

Support the onboarding of new Nursing Assistants, ensuring a smooth, efficient, and positive induction experience by liaising with internal stakeholders and addressing any immediate learning or support needs.

Work independently, prioritising workload and meeting deadlines, while ensuring all new Nursing Assistants feel welcomed, supported, and able to access appropriate clinical advice, signposting, and guidance in collaboration with ward teams and managers.

Actively participate as a member of the Practice Development Team, contributing to the wider aims of staff development and high‑quality patient care.

Working for our organisation

We are a leading local employer with a diverse workforce of approximately 6,000 staff, dedicated to providing healthcare services to a growing population of around 780,000 individuals.

Our Trust provides both emergency and planned healthcare across East Surrey, North-East West Sussex, and South Croydon – covering towns like Crawley, Horsham, Reigate, and Redhill. Our main hospital, East Surrey in Redhill, offers a full range of acute and specialist services and is also the closest trauma unit to Gatwick Airport. We also provide outpatient, diagnostic, and planned care services at sites including The Earlswood Centre, Caterham Dene Hospital, Oxted Health Centre, Crawley Hospital, and Horsham Hospital.

We are proud to be an inclusive employer, and we work hard to create an environment where everyone feels valued and supported. At our Trust, we strive to be the best place to work and receive care. We are dedicated to supporting you in your current role while helping you grow and develop your career. As part of our team, you will have access to excellent training opportunities, flexible working, dedicated support networks, and a strong emphasis on health and wellbeing to ensure a thriving and positive work environment.