Job overview

An exciting opportunity has arisen within the Emergency Department administration team for a Patient Flow coordinator.  This post is based at the East Surrey site. 

The primary purpose of the role is to provide a comprehensive and effective patient flow within the Emergency Department. The concept is designed to free up valuable nursing and medical time to avoid delays, keep within the breach time frames and improve the patient experience.

The Patient Flow coordinator will be expected to work as part of the ED Administration team, under the direction of the Operational Lead and senior team to ensure the smooth flow of patients through the department.  You will be working closely with the Majors coordinator, Nurse in Charge, Site team, portering team and wards. It is expected that by coordinating administrative tasks, and liaising with other departments, the post holder will contribute to the efficient and effective running of the ED resulting in a significant reduction in patient journey times.

The post is full time  12.5 hr Shifts which cover 24/7 365 days per year, days & nights.

Main duties of the job

For further information, please see the attached job description and person specification for a full list of duties and responsibilities.

Working for our organisation

We are a leading local employer with a diverse workforce of approximately 6,000 staff, dedicated to providing healthcare services to a growing population of around 780,000 individuals.

Our Trust provides both emergency and planned healthcare across East Surrey, North-East West Sussex, and South Croydon – covering towns like Crawley, Horsham, Reigate, and Redhill. Our main hospital, East Surrey in Redhill, offers a full range of acute and specialist services and is also the closest trauma unit to Gatwick Airport. We also provide outpatient, diagnostic, and planned care services at sites including The Earlswood Centre, Caterham Dene Hospital, Oxted Health Centre, Crawley Hospital, and Horsham Hospital.

We are proud to be an inclusive employer, and we work hard to create an environment where everyone feels valued and supported. At our Trust, we strive to be the best place to work and receive care. We are dedicated to supporting you in your current role while helping you grow and develop your career. As part of our team, you will have access to excellent training opportunities, flexible working, dedicated support networks, and a strong emphasis on health and wellbeing to ensure a thriving and positive work environment.