Job overview

An exciting opportunity has arisen, for an enthusiastic, highly motivated Band 3 Failsafe Officer to join the Ophthalmology Team at Surrey and Sussex Healthcare, based in the East Surrey Hospital. 

The post holder will support the Ophthalmology team to develop and maintain risk stratification Standard Operating Procedure’s relating to patient pathways and follow up requirements, will provide expertise in the proactive management of Ophthalmology patient pathways from referral to discharge, ensuring the entire pathway is managed smoothly and to provide a degree of cross cover for Medical Retina Coordinators as necessary. 

The successful candidate will have experience of working with computerised data systems, be able to work calmly under pressure, have a polite, courteous manner, excellent communication, interpersonal and organisation skills, with a proven track record of using their initiative and prioritising workload in order to meet deadlines.   

We welcome applications from candidates who meet the following criteria:

-          GCSEs Qualifications including English and Maths / NVQ Level 2/3 Business Admin

-          Highly computer literate; i.e. an extensive working knowledge of MS Office programmes

-          Ability to demonstrate initiative and prioritisation skills

-          Competent use of database and accurate keyboard skills

-          Strong communication skills, both face to face and telephone

-          Professional and helpful approach and attitude

Previous administration experience is not essential, but a positive approach to learning the role is essential.

Main duties of the job

Working for our organisation

We are a leading local employer with a diverse workforce of approximately 6,000 staff, dedicated to providing healthcare services to a growing population of around 780,000 individuals.

Our Trust provides both emergency and planned healthcare across East Surrey, North-East West Sussex, and South Croydon – covering towns like Crawley, Horsham, Reigate, and Redhill. Our main hospital, East Surrey in Redhill, offers a full range of acute and specialist services and is also the closest trauma unit to Gatwick Airport. We also provide outpatient, diagnostic, and planned care services at sites including The Earlswood Centre, Caterham Dene Hospital, Oxted Health Centre, Crawley Hospital, and Horsham Hospital.

We are proud to be an inclusive employer, and we work hard to create an environment where everyone feels valued and supported. At our Trust, we strive to be the best place to work and receive care. We are dedicated to supporting you in your current role while helping you grow and develop your career. As part of our team, you will have access to excellent training opportunities, flexible working, dedicated support networks, and a strong emphasis on health and wellbeing to ensure a thriving and positive work environment.