Job overview

We are seeking a friendly, organised, and proactive individual to join our outpatient team in a eceptionist role. This is a key front-facing position supporting the smooth running of daily clinics and ensuring a positive experience for patients and staff.

The postholder will be responsible for providing an efficient, welcoming reception and administrative service for the outpatient areas at East Surrey and Crawley hospitals.

The role includes reception duties relating to patient verification, recording the patient on the Trust’s Patient Administration System, booking patient appointments and dealing with external telephone enquiries from patients, GPs, and other associated hospitals and internal stakeholders. 

Postholder will need to support the service Monday to Friday excluding weekends.  Although based in East Surrey Hospital, the postholder may be required to work in Crawley Hospital to meet the needs of the service.

Main duties of the job

For further information, please see the attached job description and person specification for a full list of duties and responsibilities. 

Working for our organisation

We are a leading local employer with a diverse workforce of approximately 6,000 staff, dedicated to providing healthcare services to a growing population of around 780,000 individuals.

Our Trust provides both emergency and planned healthcare across East Surrey, North-East West Sussex, and South Croydon – covering towns like Crawley, Horsham, Reigate, and Redhill. Our main hospital, East Surrey in Redhill, offers a full range of acute and specialist services and is also the closest trauma unit to Gatwick Airport. We also provide outpatient, diagnostic, and planned care services at sites including The Earlswood Centre, Caterham Dene Hospital, Oxted Health Centre, Crawley Hospital, and Horsham Hospital.

We are proud to be an inclusive employer, and we work hard to create an environment where everyone feels valued and supported. At our Trust, we strive to be the best place to work and receive care. We are dedicated to supporting you in your current role while helping you grow and develop your career. As part of our team, you will have access to excellent training opportunities, flexible working, dedicated support networks, and a strong emphasis on health and wellbeing to ensure a thriving and positive work environment.