Job overview

We are recruiting for a Switchboard Operator who shares our vision to provide consistently outstanding care and exemplary service to our patients.

Essentially you are an ambassador for the Hospital Trust and the first line of contact for many patients, relatives, visitors, GP’s and other organisations (as well as handling internal calls) and we want to ensure the first impression received is positive and of a high standard.   

We have 1 permanent position and bank positions available, you will be required to cover the Switchboard Rota across a 7 day week.

Main duties of the job

For further information, please see the attached trust job description and person specification for a full list of duties and responsibilities.

Working for our organisation

We are a leading local employer with a diverse workforce of approximately 6,000 staff, dedicated to providing healthcare services to a growing population of around 780,000 individuals.

Our Trust provides both emergency and planned healthcare across East Surrey, North-East West Sussex, and South Croydon – covering towns like Crawley, Horsham, Reigate, and Redhill. Our main hospital, East Surrey in Redhill, offers a full range of acute and specialist services and is also the closest trauma unit to Gatwick Airport. We also provide outpatient, diagnostic, and planned care services at sites including The Earlswood Centre, Caterham Dene Hospital, Oxted Health Centre, Crawley Hospital, and Horsham Hospital.

We are proud to be an inclusive employer, and we work hard to create an environment where everyone feels valued and supported. At our Trust, we strive to be the best place to work and receive care. We are dedicated to supporting you in your current role while helping you grow and develop your career. As part of our team, you will have access to excellent training opportunities, flexible working, dedicated support networks, and a strong emphasis on health and wellbeing to ensure a thriving and positive work environment.