Swydd-ddisgrifiad a phrif gyfrifoldebau manwl

KEY TASKS & Responsibilities:

• To provide an efficient Bookings administration service for patients, consultants.
• To receive Private Patient Bookings via email and process via internal systems
• To produce admission letters and reports using IT and keyboard skills
• To be responsible for the booking of private outpatient appointments.
• To be responsible for taking payments for admissions and appointments
• Inform patients of admission/pre-assessment, appointment dates via telephone
• Collating non-complex Treatment Packages for Self- funding patients
• Liaise with ward staff to organise maximum and efficient use of bed capacity
• To effectively manage the private CT & MRI appt diaries.
• To maintain accurate records on EPIC and Compucare and all other internal NHS/private patient system.
• To collate and accurately enter and record operating theatre scheduling information on the theatre management system.
• To be responsible for ensuring patient confidentiality and security of data in accordance with organisational requirements and the Data Protection Act.

• To establish the insurance details of each patient at the time of booking and ascertain pre-authorisation from insurance companies, as required

• Obtain Medical Reports for insurance companies to confirm pre-authorisation

• To deal with general enquiries, maintaining high standards of customer care and communication, meeting the required customer care initiatives set by the Trust
• To carry out general office duties, including

o   To plan and organise own load schedule with the use of appropriate planning aids, demonstrating good time management and an ability to cope with the unexpected.

o   To obtain and organise information in support of own work activities, maintaining confidentiality in accordance with organisational procedures.

o   To maintain the high standards of the department by contributing towards individual and team objectives.

Insurance

• To collate information for pre-authorisation from the insurance companies for both In and Outpatients. Liaising directly with the insurance to obtain adequate authorisation.