Job summary
- Main area
- Administrator
- Grade
- Band 4
- Contract
- Bank: 4 months
- Hours
- Flexible working - 37.5 hours per week (8:00AM - 4:00PM)
- Job ref
- 384-SVM-Administrator -B4a
- Employer
- Royal Surrey NHS Foundation Trust
- Employer type
- NHS
- Site
- Bramdean Clinic
- Town
- Staines
- Salary
- £16.19 per hour
- Salary period
- Hourly
- Closing
- 26/02/2026 23:59
Employer heading
Administrator
Band 4
Job overview
Surry and Borders is looking for the administrative lead for the team ensuring day to day supervision of band 3 administrators. Providing leadership, supervision and development to other members of the administration team.
Working Time: 8 AM to 4 PM
Working Days: Monday-Friday
Location: Bramdean Clinic, Worple Road, Staines, Middlesex, TW18 1ED
Main duties of the job
- Provide senior administrative and supervision support to the team
- Act as a leadership point of contact representing administrative staff within the service.
- Provide high degree of accuracy in working with policies/procedures accordingly
- Ensure effective communication and operational coordination across the multidisciplinary team.
Working for our organisation
Surrey and Borders Partnership NHS Foundation Trust is the leading provider of health and social care services for people of all ages with mental ill-health and learning disabilities in Surrey and North East Hampshire. We also provide social care services for people with a learning disability in Croydon and ASD and ADHD assessment services in Hampshire.
We actively seek to engage people who use our services and our communities in improving the mental wellbeing of the local population. We work closely with other NHS and voluntary sector organisations who provide services and support people who use services and carers.
Surrey is a beautiful county lying just 30 minutes away from Central London and from the South Coast.
Our historic market towns and bustling districts are enveloped in wonderful countryside, and our excellent road and rail networks bring the rest of the country within easy reach.
For international travel, both Gatwick and Heathrow airports are nearby.
Would you like to work in an organisation that sits in the top 10 best NHS Mental Health, Learning Disability and Community Services Trusts to work for? This ranking is based on staff feedback in the 2023 NHS Staff Survey.
Detailed job description and main responsibilities
- Provide secretarial support to the team, as required, i.e. arranging meetings, ESR approvals, diary management, monitoring cover arrangements, arranging agency workers, logging incidents onto DCIQ etc.
- Monitor data quality of administrative input
- Monitor team annual leave requests and sickness absence for manager, as required
- Extract data from data warehouses
- Type up reports incorporating graphics and tables as required
- Book appointments on the patient record system for clinics and individual consultations
- Answer telephone calls and relay any messages in a timely manner
- Creating bespoke documents for the team, such as leaflets etc.
- Arrange team events, as required
- Take and transcribe a wide range of meeting minutes in an accurate and timely manner
- Receive and process referrals to the relevant clinician and system(s)
- Update case notes on patient record system as required
- General administrative tasks such as typing, copying, scanning, printing, laminating etc
- Provide support to team members in setting up rooms for meetings
- Check and book rooms for other team members upon request
- Scanning documents for uploading to patient record system
- Receive and respond to e-mails in an appropriate manner, forwarding where necessary
- Monitor and raise purchase requisitions for stationery, services (such as interpreters) and supplies for the department
Person specification
Qualifications
Essential criteria
- NVQ Level 4 in Business Admin or equivalent experience (4 years)
- GCSE passes in Maths and English (or equivalent)
Experience
Essential criteria
- 4 years’ experience of clerical and administrative work requiring a high degree of accuracy and working in accordance with policies/procedures
- Previous experience of dealing effectively with complex needs of the General Public
- Working knowledge of a range of software packages e.g. Microsoft Word, Excel, and NHS electronic patient records e.g. SystmOne, EMIS
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Stanley Masawi
- Job title
- Manager
- Email address
- [email protected]
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