Job summary
- Main area
- Head and Neck (Surgical Division)
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Part time - 22.5 hours per week (3 days - 22.5hours)
- Job ref
- 343-7306403-FM-SC-R-VCG
- Employer
- Epsom and St Helier University Hospitals NHS Trust
- Employer type
- NHS
- Site
- Epsom Hospital and St Helier Hospital
- Town
- Surrey
- Salary
- £29,651 - £31,312 pa incl HCAS Outer pro rata
- Salary period
- Yearly
- Closing
- 27/10/2025 23:59
Employer heading
Patient Pathway Assistant (Head and Neck - Oral Surgery)
Band 3
At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values.
Job overview
An exciting opportunity to work within the Head and Neck Team
The ideal candidate will need to work calmly, logically, and systematically while multitasking in a busy environment with complex patient pathways.
The role will be to support all administration aspects of the patient pathway in line with 18 weeks referral to treatment guidelines and cancer pathways. Therefore, 18 weeks and cancer knowledge would be highly beneficial.
This role is varied but predominantly involves booking appointments via telephone and email handling patient correspondence via email and post. You will also be required to support updating daily reports and any other general administration for Oral and Maxillofacial, paediatric dentistry and plastics.
This role also involves working closely with the clinical team and Patient Pathway Coordinator, deputising for them as required.
The ideal candidate will be polite, friendly and helpful, with an excellent telephone manner. Knowledge of the 18 weeks RTT guidelines and previous NHS/private hospital experience would be advantageous but is not essential as training will be offered for the right candidate. You should be confident using Microsoft Word & Excel to an intermediate level and have previous customer/patient service experience.
Main duties of the job
The post holder will provide the highest quality patient care through dedicated administrative and clerical support to medical and nursing staff and continuous improvement.
Based on a speciality clinical team, the post holder will support all administrative and clerical issues relating to patient's pathway of care, tracking and supporting them from referral to treatment &/or discharge.
The post holder will provide a patient-focused service that helps clinical staff in the provision of efficient integrated pathways that enable the best use of resources and ensure that patients are fit, willing and able to be treated and that they are treated in the right place, by the right person, at the right time.
Working for our organisation
Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.
We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surrey and NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.
The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers.
Detailed job description and main responsibilities
Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.
Person specification
Qualifications
Essential criteria
- Good general education with GCSE or equivalent in English at grade C or above
Desirable criteria
- ECDL or equivalent
- NVQ level 3 in Business Administration or Customer Care or equivalent
Experience
Essential criteria
- Knowledge of a full range of IT/Patient administration systems
- Knowledge of patient administration work in a healthcare setting
- Experience of customer care
Knowledge and Skills
Essential criteria
- The ability to prioritise tasks effectively with some direction
- Computer literate, with experience of using a keyboard
- Knowledge of databases, spreadsheets e.g. Excel or similar applications
- Experience of working on ERS
- Knowledge of confidentiality and data protection principles
- Knowledge of health and safety
- Equality and diversity
Desirable criteria
- Knowledge of PAS
Your application: Please ensure that you have read the job description and person specification and that your supporting statement reflects these, as your application will be assessed and scored against these criteria.
References: You will be required to provide 3 years of employment/educational history. We do not accept references from personal email addresses such as Hotmail, Gmail etc. therefore please ensure you are providing professional working email addresses within your application form. If you are unable to provide professional email addresses and are invited to an interview, please ensure you advise the interviewers of this - otherwise, this may delay your pre-employment checks.
Closing date: In order to streamline recruitment within our Trust, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.
Shortlisting: You will only be contacted via e-mail/SMS by the SWL Recruitment Hub if you are successfully shortlisted for this post. Please ensure that you check your Trac registered e-mail regularly.
DBS: We are committed to safeguarding children and adults who are at risk of abuse. As such, if this post will have access to children or vulnerable adults, you will be required to undertake an Enhanced Disclosure and Barring Service check. However, all employees have a responsibility for safeguarding children and vulnerable adults in the course of their duties and for ensuring that they are aware of the specific duties relating to their role.
Telephone: 02082963786
Text: 07501066267
Email: [email protected]. Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Ruchithaa Ramesnathan
- Job title
- Assistant Service Manager
- Email address
- [email protected]
- Telephone number
- 02082964584
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