Job summary
- Main area
- Digital
- Grade
- Band 5
- Contract
- Permanent: Secondment would be considered
- Hours
- Full time - 37.5 hours per week
- Job ref
- 343-NN-7134734-FM-HM
- Employer
- Epsom and St Helier University Hospitals NHS Trust
- Employer type
- NHS
- Site
- Gateway Building
- Town
- Trust wide
- Salary
- £34,521 - £41,956 per annum, pro rata, Incl HCAS (Outer)
- Salary period
- Yearly
- Closing
- 12/05/2025 23:59
Employer heading
Applications Analyst
Band 5
At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values.
Job overview
We are looking for a skilled and motivated individual to join our Digital Team. This role is part of a Team who are responsible supporting and delivering clinical digital applications and projects.
We are looking for individuals with good communication skills and a keen eye for detail. The post holder will be required to work independently and within a team. Knowledge of the systems already in use at the Trust such as Cerner (iCLIP Pro) is essential.
As an organisation, we are on the brink of a major transformation with the rollout of a new Electronic Patient Record (EPR) system. This is your chance to be part of the digital change, ensuring the safe and effective use of applications.
Main duties of the job
• Support the management and maintenance of servers supporting iCLIP Pro, the Document Management system, and associated printing services.
• Assist with the administration and upkeep of clinical systems software, back-office tools, and related processes.
• Contribute to the management of the Trust’s clinical documentation systems, including patient and GP email services and associated error-trapping tools.
• Utilise clinical systems in both production and development environments, including the use of administrative configuration tools for database maintenance and enhancement.
• Monitor and maintain clinical application error logs, addressing issues in coordination with internal teams or external suppliers. Log and track issues through the system supplier’s support channels when necessary.
• Assist in the implementation and management of software upgrades, client installations, and hotfixes. This includes supporting the testing processes with end-to-end testing and documentation as required.
• Provide support for, and contribute to the development of, all iCLIP Pro applications, in-cluding but not limited to clinic builds, PowerPlans, PowerChart, Clinical Documentation, Orders Management, Results Review, Medication Management (including ePMA), CapMan ,CareCompass, mPage and other related components.
• Log incidents and service requests with the supplier’s managed service helpdesk and pro-actively monitor progress to resolution.
Working for our organisation
Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.
We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surrey and NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.
The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers.
Detailed job description and main responsibilities
Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.
The recruiting team reserve the right to close this advertisement early once applications reach maximum limit.
Person specification
Qualifications
Essential criteria
- Educated to A-Level, BTEC, or equivalent level, or possesses relevant experience in a technical or clinical systems support environment.
Desirable criteria
- Knowledge of Health service software systems, ideally Oracle Millenium.
- Database administration
Experience
Essential criteria
- Evidence of working in a Desktop environment either in Application Systems support or Desktop support role
Desirable criteria
- Experience with database environments particularly Microsoft SQL
Communication
Essential criteria
- Effectively communicates complex digital and technical concepts across a range of mediums, tailored to diverse audiences including clinical, technical, and administrative staff.
- Produces clear, well-structured documentation to support technical developments, system configurations, and user guidance.
Knowledge
Essential criteria
- Experienced in the use of modern software applications, including Microsoft 365 (Word, Excel, Outlook, PowerPoint, Teams), Microsoft Project, and web browsers such as Microsoft Edge and Google Chrome.
- Proficient in current desktop operating systems, including Microsoft Windows 10 and Windows 11.
- Skilled in analysing, investigating, and resolving complex IM&T issues in collaboration with internal teams and third-party suppliers.
Your application: Please ensure that you have read the job description and person specification and that your supporting statement reflects these, as your application will be assessed and scored against these criteria.
References: You will be required to provide 3 years of employment/educational history. We do not accept references from personal email addresses such as Hotmail, Gmail etc. therefore please ensure you are providing professional working email addresses within your application form. If you are unable to provide professional email addresses and are invited to an interview, please ensure you advise the interviewers of this - otherwise, this may delay your pre-employment checks.
Closing date: In order to streamline recruitment within our Trust, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.
Shortlisting: You will only be contacted via e-mail/SMS by the SWL Recruitment Hub if you are successfully shortlisted for this post. Please ensure that you check your Trac registered e-mail regularly.
DBS: We are committed to safeguarding children and adults who are at risk of abuse. As such, if this post will have access to children or vulnerable adults, you will be required to undertake an Enhanced Disclosure and Barring Service check. However, all employees have a responsibility for safeguarding children and vulnerable adults in the course of their duties and for ensuring that they are aware of the specific duties relating to their role.
Telephone: 02082963786
Text: 07501066267
Email: [email protected]. Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Joyce Rochester
- Job title
- Head of ICT Programme Management
- Email address
- [email protected]
- Telephone number
- 07975232223
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