Skip to main content
Please wait, loading
  1. Sector
  2. Administrative Services job search
  3. Job list
  4. Job details

Job summary

Main area
Human Resources
Grade
NHS AfC: Band 4
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
151-HW224
Employer
Frimley Health NHS Foundation Trust
Employer type
NHS
Site
Wexham Park Hospital
Town
Wexham
Salary
£27,485 - £30,162 Per Annum
Salary period
Yearly
Closing
25/09/2025 23:59
Interview date
29/09/2025
Frimley Health NHS Foundation Trust logo

Staff Accommodation Administrator

NHS AfC: Band 4

Job overview

This role is being advertised on an internal-only basis and is open to current substantive, fixed-term and bank staff of FHFT. The opportunity forms part of our commitment to supporting staff development, career progression, and internal mobility.

 
Are you passionate about delivering excellent customer service and making a real difference to staff experience? We are looking for a proactive and compassionate Accommodation Administrator to join our People Services team.
 
You will play a vital role in managing staff accommodation across our Trust, supporting over 700 units and helping ensure colleagues – particularly newly recruited staff from both within the UK and from overseas – have access to safe, affordable and welcoming homes.
This is an exciting opportunity to combine strong administrative skills with people-focused service, directly contributing to staff recruitment, retention and wellbeing.

Main duties of the job

The Staff Accommodation Administrator plays a key role in delivering a high-quality, customer-focused service that supports NHS staff recruitment and retention. Responsible for the day-to-day administration of staff housing, the postholder will manage applications, verify eligibility, prepare tenancy agreements, maintain waiting lists, and carry out property inspections. Acting as the first point of contact for accommodation queries, they will provide a responsive, professional and empathetic service, with particular focus on international and newly recruited staff.

The role requires close collaboration with recruitment, workforce, estates, international recruitment teams, and external housing providers to ensure smooth tenancy processes and positive staff experiences. The postholder will maintain accurate records, update databases, and support financial tasks such as raising purchase orders, processing invoices, and reconciling rent payments. They will also raise and monitor maintenance requests, manage stock including bedding and starter packs, and maintain a register of local accommodation options.

Additionally, the administrator will contribute to audits, service reviews and improvement projects to help shape the future of the accommodation service.

This varied role demands strong administration, attention to detail, excellent communication, and a compassionate, solution-focused approach to supporting staff at a key stage in their employment journey.

Working for our organisation

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available. 

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

 

Detailed job description and main responsibilities

  • Accommodation administration – process applications, verify eligibility, draft tenancy agreements, manage waiting lists, and carry out pre- and post-tenancy inspections.

  • Customer service – act as the first point of contact for staff, providing a professional, timely and empathetic response to accommodation queries.

  • Liaison – work closely with internal teams (e.g. recruitment, estates, international recruitment) and external housing providers to ensure smooth processes.

  • Finance and systems – raise purchase orders, process invoices, reconcile rent records, and maintain accurate electronic and paper records.

  • Operational support – monitor and raise maintenance requests, track stock (e.g. bedding, starter packs), support international staff arrivals, and maintain a register of local housing options.

  • Service improvement – contribute to audits, reviews and projects to enhance the staff accommodation offer.

  • Compliance – uphold data protection, confidentiality and Trust policies at all times.

  • Occasional travel across Trust sites is required (car driver desirable).

  • Flexibility to cover urgent housing needs may occasionally be required
  • This role is full time and is office based at that the Wexham Hospital site

Person specification

Qualifications

Essential criteria
  • GCSE English and Maths (or equivalent)
  • RQF level 3 or equivalent demonstrable work experience at that level
Desirable criteria
  • Business Administration qualification (e.g. NVQ 3 in Business/Admin)
  • Microsoft Office Specialist (MOS) certificate
  • Training in AI tools for office automation

Experience

Essential criteria
  • Previous experience in a customer facing administrative role
  • Complaint handling / investigation and resolution
  • Excellent written and verbal communication skills
  • Use of electronic filing systems and databases
  • Project support or audit involvement
Desirable criteria
  • Experience in housing, lettings, or property administration
  • Experience working in an NHS or public sector environment
  • Minute taking for meetings and action tracking

Skills

Essential criteria
  • Excellent written and verbal communication; active listening & empathy
  • Well developed organisational & time management skills; able to multi task
  • Ability to work independently, use initiative, and also collaborate as part of a team
Desirable criteria
  • Knowledge of UK accommodation / housing legislation & Trust policy
  • Familiarity with NHS finance systems
  • Basic project management skills (e.g. audit or report writing)

Special Requirements

Essential criteria
  • Willingness to work flexibly, including occasional out of hours cover for urgent accommodation issues
  • Travel between Trust sites (full UK driving licence preferred)
Apprenticeships logoNo smoking policyMenopause Friendly EmployerCare quality commission - GoodArmed Forces Covenant Gold AwardWe offer Wagestream - A financial wellbeing benefit which lets you access your pay as you earn it.Disability confident employerWe Work Flexibly

Documents to download

Apply online now

Further details / informal visits contact

Name
Charmaine Nevill
Job title
Accommodation Officer
Email address
[email protected]
Telephone number
07974 324 337
Additional information

For an informal conversation about the role please do not hesitate to contact the Accommodation Team 

List jobs with Frimley Health NHS Foundation Trust in Administrative Services or all sectors

Apply online nowAlert me to similar vacancies
  1. Sector
  2. Administrative Services job search
  3. Job list
  4. Job details