Job summary
- Main area
- SEND
- Grade
- NHS AfC: Band 7
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 256-SH-7942136-4
- Employer
- NHS Surrey and Sussex ICB
- Employer type
- NHS
- Site
- Dukes Court
- Town
- Woking
- Salary
- £49,387 - £56,515 per annum
- Salary period
- Yearly
- Closing
- 28/07/2026 23:59
Employer heading
SEND Clinical Case Manager
NHS AfC: Band 7
Job overview
SEND Clinical Case Manager - Band 7
Together, we have an ambitious vision for improving health and care services across Surrey and Sussex. We are working to: - Improve health and care outcomes for everyone, with a focus on preventing ill health and proactive care. - Tackle inequalities to reduce unfair gaps in access, experience, and outcomes. - Get better value from our services by enhancing productivity and value for money. - Support local communities to grow and thrive through social and economic development.
We also work with NHS trusts and organisations which deliver healthcare services through developing Provider Collaboratives to improve healthcare pathways, so local people experience better care and outcomes.
To achieve this, we need a team of people who can think beyond organisational boundaries, strong collaborators, can navigate complexity, challenge constructively, and keep communities at the centre of decisions.
Main duties of the job
Support the Director of Safeguarding, Head of Safeguarding, and Head of Children in Care, Child Death, & SEND Department and wider team to meet the statutory duties (Section 11 Children Act 2004, Care Act 2014, Working Together, 2023). Ensuring that their workstream of programmes are planned and managed effectively and take the lead in assisting in their successful delivery.
Working for our organisation
The Integrated Care Board (ICB) has the responsibility to decide what health services are needed in Surrey and Sussex and set out how they'll be provided, making sure hospitals, primary care, and other services work together, rather than in silos, for the benefit of everyone in the community. NHS Surrey Heartlands and Sussex ICB achieve this by working in partnership with local health and care organisations, staff, patients, carers, families and the public, to support three million people across Surrey and Sussex to live healthier lives.
We want everyone to feel welcome at work and are passionate about creating an inclusive, compassionate workplace culture where every colleague feels seen, heard, and valued.
We know through experience that different ideas, perspectives, and backgrounds create a stronger and more creative working environment that delivers better experience and outcomes for our population.
We want our organisation to be a place where diversity is actively celebrated, where safe spaces exist for all identities, and where all voices help shape our direction. We place a high importance on the NHS values - they guide what we do every day, set out how we work, and how we treat each other.
Detailed job description and main responsibilities
Leadership and overall responsibility for the Team’s business support function, including developing and managing the team’s business plan, progress and reporting risk and issue management.
Support senior management with formulating report content, and collating data for reporting.
Manage all corporate business returns, including planning and workforce returns.
Develop and implement a content management system to ensure information is properly managed and best practice is shared across the team, Directorate, and the wider NHS organisation.
Take a lead in the coordination of training & development and recruitment activity across the Team.
Oversight and management of all aspects of the Team budgets.
Lead in the coordination of team events and communications internally and externally.
To act as senior Information Asset Administrator (IAA) and work with the Information Asset Owner (IAO) on matters relating to Information Governance. Lead on the reporting of safeguarding information governance incidents in accordance with defined protocols. Responsible for monitoring safeguarding records management policy and procedures, supporting compliance across safeguarding business functions.
Lead on all major projects across multi-agency programmes including seeking funding, writing bids, and project managing large scale projects.
Coordinate the completion of all local, regional and national data requirements and submissions to NHSE and other organisations as required.
Programme management for relevant projects and workstreams.
Take the lead on the coordination of team assurance for internal and external audits, reviews, and inspections, liaising with the Safeguarding Adult Boards, and Safeguarding Children Partnerships, CQC and Local Authorities.
Oversight and leadership of the business management functions of the Child Death Overview Panel and Child Death Review team, providing support, guidance and management of processes and protocols.
Promote quality and equality, continually reviewing and improving our processes to benefit the population and health and social care economy.
The job description is an outline of the tasks, responsibilities and outcomes required of the role, and the job specification is an outline of the skills, experience and qualities needed. The job holder will carry out any other duties as may reasonably be required by their line manager.
The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Directorate and ICB.
The post holder may be required to carry out other duties as required, in line with their skills and experience.
Person specification
Knowledge, Training and Experience
Essential criteria
- Educated to degree level in relevant subject or equivalent level qualification or significant experience of working at a similar level in specialist area.
- Degree level or equivalent level of experience to demonstrate highly specialist post specific knowledge across the range of work procedures and practices, underpinned by theoretical knowledge.
- Clinical qualification and current professional registration e.g. HCP or Nursing Registration with NMC.
- Evidence of continued professional development.
- Experience of managing risks and reporting.
- Experience of managing risks and reporting.
- Understanding of the public sector.
Desirable criteria
- Knowledge and understanding of the main issues affecting outcomes for children, young people and families, particularly children and young people with SEND / Complex Needs
- Knowledge and understanding of the Children and Families Act 2014, Care Act 2015, SEND Code of Practice 0-25 (2014).
- Knowledge and understanding of key issues affecting the NHS and Local Government
- Knowledge and understanding of commissioning and joint commissioning cycle
- Current and broad knowledge of patient and public involvement, including co-production.
- Experience of working in a clinical setting with children and young people with SEND / Complex needs, including leadership experience.
Analytical
Essential criteria
- Ability to analyse very complex issues where material is conflicting and drawn from multiple sources.
- Demonstrated capability to act upon incomplete information, using experience to make inferences and decision making.
- Numerate and able to understand complex financial issues combined with deep analytical skills.
- Experience of setting up and implementing internal processes and procedures.
- Knowledge of Financial Systems e.g., monitoring budget management, processing invoices and procurement.
Communication & Relationship Skills
Essential criteria
- Ability to prepare and produce concise yet insightful communications for dissemination to senior stakeholders and a broad range of stakeholders as required.
- Experience of creating and giving presentations to a varied group of internal and external stakeholders.
Employer certification / accreditation badges
Applicant requirements
You must have appropriate UK professional registration.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Louise Needham
- Job title
- Senior Clinical Officer
- Email address
- [email protected]
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