Job overview

We are seeking a highly motivated, proactive, and dynamic individual to join our team as a Flow Facilitator at Heathlands. This is an exciting opportunity for someone with strong administrative experience who is ready to broaden their role and play a key part in supporting patient flow, discharge planning, and the day-to-day running of the unit.

The Flow Facilitator will contribute significantly to reducing patients’ length of stay by enhancing communication across the multidisciplinary team (MDT), patients, and families. You will support timely, safe, and effective discharges while maintaining oversight of essential administrative processes that ensure the smooth operation of the service.

Main duties of the job

• Support patients through their admission and discharge journey, ensuring a seamless, well-coordinated experience.

• Work closely with the MDT to contribute to efficient discharge planning and promote clear, consistent communication.

• Provide guidance and support to patients’ families, helping them understand the discharge process and assisting where additional support is required.

• Liaise with social services, therapy teams, and external agencies, ensuring patients receive appropriate support—whether funded or self-funded.

• Take responsibility for day-to-day administrative tasks within the unit, helping maintain an organised and effective working environment.

• Identify delays in patient flow, escalate concerns appropriately, and help implement solutions to facilitate smoother, faster discharges.

• Uphold excellent documentation, communication, and coordination to ensure accurate records and high-quality, patient-focused service delivery.

Working for our organisation

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available. 

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

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