Job summary
- Main area
- General Practice
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time
- Flexible working
- Job ref
- 319-7160550MH-HAS
- Employer
- Northumbria Primary Care
- Employer type
- Private Sector
- Site
- Northumbria Way Surgery
- Town
- Cramlington
- Salary
- £24,625 - £25,674 Per Annum
- Salary period
- Yearly
- Closing
- 14/05/2025 23:59
Employer heading
Customer Care Coordinator
NHS AfC: Band 3
Northumbria Primary Care Ltd (NPC) is a pioneering partnership with local GPs and now manages several GP practices with around 50,000 registered patients in Northumberland and North Tyneside.
Please note that NPC is a wholly owned subsidiary of Northumbria Healthcare NHS Foundation Trust.
Whilst NPC are a highly innovative organisation, the use of Third Party Artificial Intelligence (AI) presents a risk to the integrity of our Recruitment & Selection processes. If you use AI, and it poses a risk to the integrity your individual recruitment process, we may withdraw your application at any stage of the process. ________________________________________________________________________________
Job overview
Northumbria Primary Care (NPC) are delighted to be able to offer a Customer Care Coordinator post at Northumbria Way, Cramlington . We are looking to fill a 37.5 hour position.
The main focus of this role would be clinical coding. The successful candidate will be based at the NPC central team office at Cramlington but will work as part of a team across NPC Practices providing cover during periods of leave.
Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.
Main duties of the job
- To collect and input data from both paper and electronic correspondence to EMIS/System One
- Extract appropriate clinical details from medical correspondence and other relevant documents received by the practice
- Work within set time-scale, applying practice specific/ local/national and international clinical coding conventions
- Use judgment to translate cases where the information included is not readily codable
Working for our organisation
Northumbria Primary Care Ltd (NPC) is a pioneering partnership with local GPs and now manages several GP practices with around 50,000 registered patients in Northumberland and North Tyneside.
Whilst appointees will have a base practice within NPC, they may be asked to work at other practices across our group. We do however limit this as much as possible as we appreciate continuity is vital to effective primary care.
Please note that NPC is a wholly owned subsidiary of Northumbria Healthcare NHS Foundation Trust.
Make sure to read the ‘applicant guidance notes’ before submitting your application and make sure you know everything there is to know before applying to join our fantastic organisation.
Detailed job description and main responsibilities
- Be able to care navigate the patients to see the right person and the right time. The successful candidate will follow a formal training plan to ensure care navigation is of patients is completely accurately and confidently.
- To provide admin support to nursing & clinical staff.
- To ensure all Emergency Care documentation is coded & filed correctly, and copies are sent to relevant health care professionals.
- To provide non clinical advice to patients, relatives, the public and internal & external agencies.
- To receive confidential information by telephone or face to face and input accurately into both EMIS and SystemOne as appropriate. The job requires a broad range of tasks and offers general admin and secretarial support to the team.
- Abstracting and analysing information from correspondence received at the practice, typically in the form of discharge summaries and correspondence from clinicians/departments out with our organization.
- Reading and accurately translating clinical information into diagnostic codes and enter the patient data on to the practices clinical system (SystmOne)
- To manage correspondence, secretarial duties, nursing admin support and processing patient referrals. Processing and distributing incoming (and outgoing) mail.
- To provide clinical coding of all patient records ensuring all medical history is coded accurately and entered onto the clinical system some of which is sensitive.
Person specification
Qualifications
Essential criteria
- Basic Skills Maths and English Level 2 (A-C GCSE equivalent)
- NVQ 3 in Health or Diploma in Health Level 3 or Diploma in Health and Social Care Level 3, or equivalent health care related qualification or experience
Desirable criteria
- Clinical Coding qualification
Experience and Knowledge
Essential criteria
- Experience of working within a healthcare setting
Desirable criteria
- Audit experience
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Julie Lazenby
- Job title
- Centralised Services Lead
- Email address
- [email protected]
- Telephone number
- 01670 529399
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