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Job summary

Main area
317 Charity Director 620226
Grade
Band 2
Contract
Permanent
Hours
Part time - 35 hours per week (2 x 35 hours/week)
Job ref
317-2025-11-04-DR
Employer
The Newcastle upon Tyne Hospitals NHS Foundation Trust
Employer type
NHS
Site
Freeman Hospital
Town
317 01 Freeman Hospital
Salary
£23,615 pro rata
Salary period
Yearly
Closing
23/03/2025 23:59
Interview date
08/04/2025

Employer heading

The Newcastle upon Tyne Hospitals NHS Foundation Trust logo

Retail Assistant

Band 2

Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS foundation trusts in the country, with around 15,000 staff and an annual budget of £1.6 billion.

We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.

We’re in the top five providers of specialised health services in the country, supporting people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders. 

Our staff oversee around 6,500 patient contacts each day, delivering high standards of healthcare.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.

Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.

Job overview

An exciting opportunity has arisen for a motivated individual to join the team as Retail Assistant to help shape the retail offer of Newcastle Hospitals Charity.

 You will be a motivated self-starter with a passion for retail and for health and wellbeing who will work closely with a range of colleagues and volunteers and provide a high standard of customer care to patients, visitors and staff.

We have 2 part time posts available. 

  • Interview Date: 08 April 2025
  • 35 hours/week
  • You will be redirected to Trac to apply for the vacancy.  Please expand the job details section and read all of the information before applying for the vacancy

NO AGENCIES PLEASE 

Main duties of the job

The main duties of the role and skills required are:

  • To provide a high standard of customer care to patients, visitors and staff. 
  • Ton project at all times a friendly, helpful, courteous and professional manner.
  • Communicate effectively with colleagues

Working for our organisation

Our staff oversee around 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:

         Freeman Hospital

         Royal Victoria Infirmary (RVI)

         Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)

         Newcastle Dental Hospital

         Newcastle Fertility Centre

         Northern Centre for Cancer Care, North Cumbria

         Northern Genetics Service

         Cramlington Manor Walks

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS. 

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under ‘Documents to download’ or ‘Supporting documents’.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

Detailed job description and main responsibilities

  • A retail assistant to support in the  effective and efficient day to day operation of the retail shop.
  • To ensure that duties are conducted in a safe, hygienic, timely manner and to ensure records are maintained.
  • To exercise judgement in response to stock turnover, stock rotation and food wastage
  • Demonstrate flexibility and work in any area of the department if needed.

Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Person specification

Qualifications & Education

Essential criteria
  • Intermediate Food Hygiene Qualification

Knowledge & Experience

Essential criteria
  • Intermediate Food Hygiene Qualification
Desirable criteria
  • Experience in retail service
  • Hazard analysis training (HACCP) as part of advanced food hygiene controls.

Skills & Abilities

Essential criteria
  • Must be able to work as part of a multi-disciplinary team
  • Must be able to use own initiative

Employer certification / accreditation badges

We are a Living Wage EmployerVeteran AwareApprenticeships logoNo smoking policyPositive about disabled peopleAge positiveInvestors in People: GoldArmed Forces Covenant Gold AwardRIDI Awards Finalist 2021Mindful employer.  Being positive about mental health.Disability confident employerStonewall Gold 2022Better Health at Work Award - Maintaining ExcellenceDefence Employer Recognition Scheme (ERS) - GoldCycle Friendly Employer

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Lee Shevills
Job title
Charity Retail Manager
Email address
[email protected]
Telephone number
07759528381
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