Job summary
- Main area
- 317 ENT Outpatients Admin - FH
- Grade
- Band 2/3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 317-2024-50-027
- Employer
- The Newcastle upon Tyne Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Freeman Hospital
- Town
- 317 01 Freeman Hospital
- Salary
- £23,615 - £25,674 pro rata
- Salary period
- Yearly
- Closing
- 19/01/2025 23:59
- Interview date
- 29/01/2025
Employer heading
Apprentice Clinical Administrator
Band 2/3
Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS foundation trusts in the country, with around 15,000 staff and an annual budget of £1.6 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We’re in the top five providers of specialised health services in the country, supporting people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 6,500 patient contacts each day, delivering high standards of healthcare.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.
Job overview
Newcastle Hospitals Ear, Nose and Throat service, incorporating Audiology and Speech and Language Therapy, are looking for a conscientious individual with an enthusiastic outlook to fulfil the role of Apprentice Clinical Administrator. Offering a full, efficient administration and secretarial service to our clinical teams within the department, this role is crucial in ensuring we are able to offer the highest level of patient care and management.
ENT is part of the Surgical and Associated Specialties Board which consists of a range of surgical specialities including Breast, Colorectal, HPB, Vascular, and Urology. The Board are entering an exciting new era for our administration workforce, and we are looking for talented individuals who wish to pursue a career in this area.
The Board are committed and proud to offer staff career development. The Board promote development and training opportunities for administrative team members and are the first in the organisation to have a designated Development Lead for administration staff, who can support clearly mapped career progression.
- Interview Date: 29 January 2025
- 37 hours 30 minutes/week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
NO AGENCIES PLEASE
Main duties of the job
Working within a team of administrative staff to provide a comprehensive support service to Consultants, Medical Staff and other clinical members of the team e.g. Specialist Nurses, the Apprentice will experience all duties of the Clinical Administrator role, including:
· Communicating with patients regarding management of appointments and admissions at the request of the clinical team.
- Co- ordination of patient results/pathway
- Audio typing and proof reading, ensuring sense check, correct spelling, grammar and punctuation
- Diary management/Outpatient Clinic co-ordination
- Answering patient telephone enquiries
- Updating electronic patient records
- Booking patient appointments, surgery and making waiting list entries
- Data entry
- Other administration duties.
At the same time the Apprentice will complete a work related NVQ qualification with Derwentside College. Upon completion of the Apprenticeship qualification at around 15 months, the Apprentice will become a permanent member of the team, and move from the training salary Band 2, to Clinical Administrator at Band 3. The successful candidate will integrate well with the existing teams and demonstrate willingness to learn. Applicants will be reliable whilst having a flexible working approach in supporting systems and their functions. The post holder will have a genuine desire to provide a quality administration service for patients with a clear understanding of patient confidentiality.
Working for our organisation
Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
• Freeman Hospital
• Royal Victoria Infirmary (RVI)
• Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
• Newcastle Dental Hospital
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service
• Cramlington Manor Walks
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under ‘Documents to download’ or ‘Supporting documents’.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Detailed job description and main responsibilities
We actively encourage candidates to contact the department before or after submitting their application to ask questions or to arrange a visit to support any queries you may have.
• Throughout the apprenticeship the post holder will gain experience working within a team of administrative staff to provide a comprehensive support service to Consultants, Medical Staff and other clinical members of their team e.g., Specialist Nurses and Therapists
• The successful candidate will develop the required skills to
• Communicate with patients regarding appointments and admissions at the request of the medical team.
• Provide cover for Team Leader within your administration team as required.
• Cover Clinical Administrator posts Trust wide as required.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Person specification
Qualifications & Education
Essential criteria
- Level 2 qualification in administration or equivalent/relevant experience in administrative role(s) with a view to successful completion of L3 Advanced Apprenticeship in Business Administration in 24 months
- English qualification at Level 2 (GCSE Grades 9-4 or A*-C, or Functional or Key Skills at Level 2)
- Maths qualification at Level 1 (GCSE Grades 3-2 or D-F, or Functional or Key Skills at Level 1
Knowledge & Experience
Desirable criteria
- Administration/Secretarial experience
- Working Knowledge of NHS Systems e.g., eRecord, System One
- Knowledge of medical terminology
Skills & Abilities
Essential criteria
- IT Skills to include MS Office software packages e.g., Microsoft Word, Excel, Outlook and PowerPoint
- keyboard skills including a high standard of word processing skills
- Excellent communication skills
- Ability to work with minimal supervision.
- Ability to manage time effectively and work on own initiative.
- Ability to accurately input, collate and present information.
- Understanding of confidentiality
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Jill Walker
- Job title
- Senior Medical Secretary
- Email address
- [email protected]
- Telephone number
- 0191 2821002
List jobs with The Newcastle upon Tyne Hospitals NHS Foundation Trust in Administrative Services or all sectors