Job overview

An exciting opportunity has arisen within the Cardiothoracic Directorate for a permanent position as an Administration Lead (Inherited Cardiac Conditions).

We are seeking an experienced administrator to join the ICC Specialist Team.  You should be self-motivated, reliable, well organized with excellent communication and interpersonal skills.  You should be able to demonstrate administration experience with appropriate qualifications, be able to work efficiently and methodically, with good attention to details without direct supervision.  The post holder should be flexible to the needs of the service with a positive and proactive attitude. 

This role is crucial to providing and maintaining an efficient service for patients and their families.  We are looking for someone who likes to collaborate with others as well as across our organisation.  

• Interview Date Wednesday 09 April 2025
• 37 Hours 30 Minutes/Week
• You will be redirected to Trac to apply for the vacancy.  Please expand the job details section and read all of the information before applying for the vacancy

NO AGENCIES PLEASE

Main duties of the job

Post holder will be required to provide an efficient administrative service to the nurse specialist and their teams delivering a high standard of care. The role will directly impact patient experience and be part of providing seamless delivery of care. 

The successful candidate should be able to demonstrate excellent communication skills, flexibility, reliability and must have an organised approach to work.  The ability to work independently and follow the policies and procedures for the Directorate is essential.  This is a varied role with ad-hoc demands and the post holder must possess excellent time management, organisational and planning skills. 
 
The post holder will be expected to manage appointments and queries, answer and return calls to patients, GP surgeries, nurse specialists, consultants and coroners and the wider team.  Attention to detail is vital as the post-holder will book test for patients undergoing investigations, complete proformas and ensuring that patients have follow up plans in place.  

You should be able to show empathy and respect to service users as the post holder will coach patients and carers on how to make contact.   

Good verbal and written communication skills and being able to speak appropriately within personal/sensitive situations, such as sudden unexpected death of family members, is extremely important.  

Observational skills, prioritising your own work, accuracy and keeping to deadlines are also key skills that we are looking for.

Working for our organisation

Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:

•    Freeman Hospital
•    Royal Victoria Infirmary (RVI)
•    Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
•    Newcastle Dental Hospital
•    Newcastle Fertility Centre
•    Northern Centre for Cancer Care, North Cumbria
•    Northern Genetics Service
•    Cramlington Manor Walks

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS. 

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under ‘Documents to download’ or ‘Supporting documents’.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust