Job summary
- Main area
- Administration - scheduling
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 297-7796453
- Employer
- Gateshead Health NHS Foundation Trust
- Employer type
- NHS
- Site
- Queen Elizabeth Hospital
- Town
- Gateshead
- Salary
- £24,937 - £26,598 per annum
- Salary period
- Yearly
- Closing
- 22/03/2026 23:59
- Interview date
- 31/03/2026
Employer heading
Systemic Anti-Cancer Therapies Scheduler
NHS AfC: Band 3
In the event of excessive applications being received this vacancy may close earlier than the stated closing date, you are encouraged to submit your application as soon as possible
IMPORTANT NOTE ON COMPLETION OF REFERENCE SECTION OF APPLICATION FORM
All references from current and previous employers will be sought and MUST cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Where possible this should be from two separate employers. Failure to complete this section may result in your application not being processed.
PLEASE NOTE it is a requirement of this Trust that all successful applicants pay for their DBS certificate if a check is required for the post. This will be done through deduction from your monthly pay over a maximum of three months. It is also a requirement that all successful applicants register or are registered with the DBS update service where a DBS is required.
All new entrants to the NHS will be appointed on the minimum of the pay scale in line with Terms & Conditions.
Job overview
An exciting opportunity has arisen to join the scheduling team at the Chemotherapy Day Unit at the QEH Gateshead.
We are looking for a motivated, well-organised team player with excellent communication and IT skills to join our team.
The post-holder will be a key member of the admin team and a first point of contact for patients attending the unit for systemic anti-cancer therapies (SACT); they will be responsible for scheduling in SACT for the unit and will regularly communicate with medical, nursing and wider teams.
The post-holder must be confident in communicating with staff of all levels and with patients facing a life-limiting illness. They will be expected to work both autonomously and as part of a team as well as supporting the admin team with reception duties.
Main duties of the job
You will be responsible for correct and timely scheduling of patients referred to the chemotherapy day unit for SACT, involving the use of chemocare and other IT systems. You will be expected to ensure full and efficient utilisation of capacity and and escalate where necessary.
You will support the nursing team and wider multi-disciplinary teams with enquiries relating to scheduling, appointments and administration.
Working for our organisation
Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.
Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.
We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.
Our values should be the ‘golden thread’ which runs through everything we do – they are the core of who we are. Our five values can easily be remembered by the simple acronym ICORE; Innovation, Care, Openness, Respect, Engagement.
We have a number of staff networks including the Global Ethnic Majority (GEM) network, D-Ability network, LGBTQ+ Network and the Women’s Network, to challenge us and help us to constantly improve. Our Armed Forces network is one of our emerging networks.
The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our ‘Balance’ programme balancegateshead.com to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.
Detailed job description and main responsibilities
- Receive referrals and schedule patients for outpatient SACT for cancer.
- To allocate appropriate appointment slots for each stage of the treatment process, liaising with relevant staff as necessary.
- To participate in all aspects of the administration service within the unit as required. Contribute to the delivery of a consistently high standard of patient care as part of the multi-disciplinary team.
- To maintain awareness of service delivery developments and contribute to the implementation of change within the service.
- To participate in meetings as required.
- Communicate effectively and compassionately with all patients and stakeholders
- Support the unit manager with data collection and audits as required.
- Update appointments following treatment changes, deferrals, or cancellations as instructed by clinical staff.
- Signpost patients to appropriate clinical staff if they have treatment-related questions or concerns.
- Maintain confidentiality and data integrity when handling patient information in line with GDPR and Trust policies.
- Contribute positively to a culture of safety, teamwork, and service excellence.
Person specification
Skills
Essential criteria
- IT skills including use of NHS systems and Microsoft Office
- Communication skills
Desirable criteria
- Use of chemocare
Qualifications
Essential criteria
- GCSE English and Maths level four or above or equivalent
Desirable criteria
- NVQ level 2 or 3 in business administration
- IT qualification
Experience
Essential criteria
- Previous NHS admin experience
Desirable criteria
- Experience in a scheduling or appointments role
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Sam Yellowlees
- Job title
- Chemotherapy services manager
- Email address
- [email protected]
- Telephone number
- 01914453227
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