Job summary
- Main area
- Urgent and Emergency Care
- Grade
- NHS AfC: Band 2
- Contract
- Permanent: July 2024 - End Date
- Hours
- Part time - 30 hours per week (24/7 service - shift patterns will be discussed at interview)
- Job ref
- 297-6172180
- Employer
- Gateshead Health NHS Foundation Trust
- Employer type
- NHS
- Site
- Emergency Care Centre
- Town
- Gateshead
- Salary
- £22,383 per annum
- Salary period
- Yearly
- Closing
- 08/05/2024 23:59
Employer heading
ECC Administration Officer
NHS AfC: Band 2
In the event of excessive applications being received this vacancy may close earlier than the stated closing date, you are encouraged to submit your application as soon as possible
IMPORTANT NOTE ON COMPLETION OF REFERENCE SECTION OF APPLICATION FORM
All references from current and previous employers will be sought and MUST cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Where possible this should be from two separate employers. Failure to complete this section may result in your application not being processed.
PLEASE NOTE it is a requirement of this Trust that all successful applicants pay for their DBS certificate if a check is required for the post. This will be done through deduction from your monthly pay over a maximum of three months. It is also a requirement that all successful applicants register or are registered with the DBS update service where a DBS is required.
All new entrants to the NHS will be appointed on the minimum of the pay scale in line with Terms & Conditions.
Job overview
To provide clerical support to Medical & Nursing staff within the Emergency and Urgent care service line within the medicine business unit.
To undertake clerical duties at the direction of the admin team lead and service line managers.
Main duties of the job
To greet all patients and relatives attending the Emergency Care Centre / Blaydon UTC in a professional manner.
To ensure all patients coming into the A&E / Blaydon UTC departments are registered efficiently and accurately on to the Trusts electronic computer systems.
To provide front line reception / ward clerk duties, answering telephone enquiries from GPs, patients, relatives, members of the public and other organisations
This role will require cross site working between Queen Elizabeth Hospital and Blaydon UTC
Working for our organisation
Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.
Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.
We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.
Our values should be the ‘golden thread’ which runs through everything we do – they are the core of who we are. Our five values can easily be remembered by the simple acronym ICORE; Innovation, Care, Openness, Respect, Engagement.
We have a number of staff networks including the Global Ethnic Majority (GEM) network, D-Ability network, LGBTQ+ Network and the Women’s Network, to challenge us and help us to constantly improve. Our Armed Forces network is one of our emerging networks.
The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our ‘Balance’ programme balancegateshead.com to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.
Detailed job description and main responsibilities
To greet all patients and relatives attending the Emergency Care Centre / Blaydon UTC in a professional manner.
To ensure all patients coming into the A&E / Blaydon UTC departments are registered efficiently and accurately on to the Trusts electronic computer systems.
To provide front line reception / ward clerk duties, answering telephone enquiries from GPs, patients, relatives, members of the public and other organisations
Answering face to face enquiries from patients and clinical staff within the department
Work as a team and autonomously delivering a comprehensive administration / clerical service to all areas within the Emergency Care Centre.
To manage appointment systems, patient’s registration systems and all other service software. In addition, booking, rescheduling and cancelling patient clinic appointments
Maintaining patient computer and paper records
To offer flexibility around the working patterns to ensure adequate staffing levels during all service hours. As an Emergency Department post holders will be expected to work on a 24hr rota including weekends and Bank Holidays including Christmas and New Year.
Liaising with internal and external agencies
Ensuring Discharge Summaries are raised and sent out in a timely manner.
Maintain the high standards of the Emergency Care Centre and all departments associated within it.
Provide excellent customer services to all our patients and visitors to the service.
Assist in the training and development of new staff.
This role will require cross site working between Queen Elizabeth Hospital and Blaydon UTC
Person specification
Qualification and experience
Essential criteria
- GCSE English and Maths grade 9-4 (A*-C) or equivalent
- Previous Admin/Clerical Experience
- Good understanding of Information Governance & Confidentiality
Desirable criteria
- Previous NHS clerical/admin experience
- Previous knowledge of using Careflow and NHS IT systems
- NVQ Level 2 in Business & Admin
Knowledge and skills
Essential criteria
- Being able to prioritise workload and have exceptional organisational skills
- Excellent conflict de-escalation and diffusing skills
- Good communication/Interpersonal skills
- Excellent IT Skills
Employer certification / accreditation badges
Applicant requirements
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Kelly Marku
- Job title
- ECC Admin Team Lead
- Email address
- [email protected]
- Telephone number
- 0191 445 3855
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