Job summary
- Main area
- Business Delivery
- Grade
- QF0B 370
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 297-QEF-7694602
- Employer
- QE Facilities
- Employer type
- NHS
- Site
- QE Facilities Estates
- Town
- Gateshead
- Salary
- £31,006
- Closing
- 02/01/2026 23:59
Employer heading
Business Delivery Adviser
QF0B 370
In the event of excessive applications being received this vacancy may close earlier than the stated closing date, you are encouraged to submit your application as soon as possible
IMPORTANT NOTE ON COMPLETION OF REFERENCE SECTION OF APPLICATION FORM
All references from current and previous employers will be sought and MUST cover a minimum of 3 years employment or education references covering 3 years. If you have gaps you will be required to provide character references. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment or education references covering 3 years. Where possible this should be from two separate employers. Failure to complete this section may result in your application not being processed.
Job overview
The Business Delivery Advisor will provide operational, analytical, and coordination support across the Business Delivery function. The role will work closely with internal teams and external clients to ensure high-quality service delivery, effective contract administration, accurate reporting, and strong stakeholder communication.
This role supports the development and management of business processes, CRM systems, market intelligence, contract monitoring, and performance tracking. It does not carry managerial responsibility, but provides essential operational capacity to ensure efficient delivery within the Commercial Division.
The post supports the Head of Business Delivery in improving systems, processes, reporting, and contract governance to enable sustainable business growth and effective service delivery.
Main duties of the job
Business Development Support:Support the Head of Business Delivery in developing and implementing a business development and market intelligence approach.
- Assist with identifying new opportunities by gathering insights internally and externally, contributing to pipeline tracking and opportunity evaluation.
- Undertake competitor benchmarking, horizon scanning, and research to support strategic decision-making.
- Support the ongoing development and adoption of the CRM system across QEF, ensuring data accuracy, user compliance and reporting capability.
Reporting & Performance:
Collate and analyse KPIs and contribute to the production of performance reports for SLT, committees, groups, and boards.
- Support workload data collection to assist with resource planning.
- Maintain centralised dashboards, trackers, and risk registers for SLAs, contracts, and KPIs.
- Support the Company Secretary with responses to FOIs related to business development.
- Assist in coordination of the annual ERIC return, including data collation and preparation for Director approval.
- Support audit responses by ensuring information is collected and submitted accurately and on time.
Contract & SLA Administration:
Provide administrative support for the effective monitoring and management of internal and external contracts, including QEH SLAs and service contracts.
- Support contract set-up, onboarding, reporting, and performance monitoring.
Working for our organisation
QE Facilities (QEF) is a wholly owned subsidiary company of Gateshead Health NHS Foundation Trust (GHNT), based in the North East of England.
We provide a range of non- clinical services to GHNT and other NHS organisations. Our services include: estates, facilities services, procurement, medical engineering and devices, endoscopy decontamination and sterile services, transport, out-patient pharmacy, and prevention & management of violence & aggression training (PMVA).
In addition we provide consultancy services, advising clients on all aspects of establishing a subsidiary company within an NHS body to the provision of VAT compliance advice.
QE Facilities work to their own Terms and Conditions and these are not the same as Gateshead Health NHS Foundation Trust Terms and Conditions. This is not an Agenda for Change Pay Rate.
We do not hold a sponsorship licence and are unable to offer employment under any sponsorship arrangement.
Detailed job description and main responsibilities
Performance Measures & KPIs:
KPIs will be agreed with the postholder and will include:
- Quality and timeliness of reporting and data outputs
- Positive internal and external stakeholder feedback
- Accurate contract monitoring and onboarding support
- Effective maintenance of trackers, dashboards and CRM data
- Contribution to business development insights and opportunity identification
- Embedding QEF values of pride, professionalism, and passion
Person specification
Qualifications
Essential criteria
- A relevant degree in Business Administration, Management, or a related field (D)
Employer certification / accreditation badges
Applicant requirements
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Alexis Ruttley
- Job title
- Head of Business Delivery
- Email address
- [email protected]
- Telephone number
- 07487497112
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