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Job summary

Main area
Informatics
Grade
NTW Solutions Band B
Contract
Permanent: Role is part of Digital Services Emergency Out of Hours On Call rota. (1 in every 10 weeks when fully staffed)
Hours
Full time - 37.5 hours per week
Job ref
263-SOL-DIG25-005
Employer
NTW Solutions
Employer type
NHS
Site
St Nicholas Hospital
Town
Gosforth
Salary
£41,224 Per Annum
Salary period
Yearly
Closing
26/10/2025 23:59

Employer heading

NTW Solutions logo

Infrastructure Engineer - £2.5K Incentive

NTW Solutions Band B

We are really glad you are thinking of working with us. We provide important services to the NHS and other partners. We have a range of roles and working here is varied and interesting and you can make a positive difference to people’s lives.

Our people are at the absolute heart of what we do and our services are based on having great people work for us. We know from our staff survey that people like working here and people love the friendly and supportive teams we have.

We care about our staff and provide great benefits and have a range of health and wellbeing support available. We strive to be a great and inclusive place to work and having an inclusive workforce is something we are passionate about.

Job overview

This is your opportunity to join one of the largest providers of Mental Health, Learning Disability and Neurological Care services in the Country. The Digital Service Infrastructure team are at the forefront of all new technologies and the Infrastructure Engineer role plays an invaluable role in these innovations and ongoing support. 

If you have experience of hands on server and network support, or have worked with some of the following key technologies then we would encourage you to apply;  

  • Microsoft 365 
  • Cisco IOS and the associated switching, routing, firewall & wireless products 
  • VMWare 
  • Fortigate Firewalls
  • IP Telephony 
  • Cyber Security 

Please take the time to tell us about your experiences of working with these technologies then see where your journey with our team takes you….. 

 

Main duties of the job

As an Infrastructure Engineer you will be part of a dynamic team responsible for the support, maintenance and development of the Trust’s network and telephony infrastructure 

An Infrastructure Engineer must be able to maintain and troubleshoot the Digital Services Infrastructure to enable maximum system availability. A key part of the role is to investigate and demonstrate the use of new and emerging technologies which can support and improve ways of working across the organisation. 

The post holder will be expected to participate in the Digital Services Out of hours On-Call emergency service.  

Working for our organisation

NTW Solutions is proud to provide services to the NHS. We keep hospitals clean and patients fed and we keep buildings running and grounds tidy. Our digital teams support the vital systems the NHS relies on, our pharmacy team ensures patients get the medicine they need, and our workforce team recruits people onto the frontline. We transcribe thousands of important medical letters, provide a lease car service to keep people on the move, and ensure suppliers are paid on time.

We provide a wide range of benefits including a good rate of pay and pension and an extensive range of discounts. We care about health and wellbeing and offer a range of support for the people who work here.

We believe everyone has potential and welcome applications from people from a culturally diverse background, those who are LGBTQ+, people with disabilities, anyone who is unemployed or has been out of work for a period of time, or those who have served in our armed forces.

We were set up by CNTW NHS Foundation Trust to provide support services. As a limited company we have built a commercial ethos onto our NHS values and now provide our services to other NHS organisations and beyond.

We make a difference and working here is fulfilling and rewarding. Our social purpose is also driving our plans to become net zero and to tackle discrimination and champion equality. Working here means joining a friendly bunch of people dedicated to supporting better care.

Detailed job description and main responsibilities

Please refer to the Job Description itself for a wider overview of the role.

This vacancy includes an attractive £2.5K welcome bonus* - a rewarding welcome for a rewarding career.

*Terms and conditions apply: Specifics to be discussed at interview.

Please note that this role is not under NHS agenda for change terms and conditions, as this vacancy is for NTW Solutions Ltd not Cumbria, Northumberland, Tyne & Wear NHS Foundation Trust.

Person specification

Knowledge and Experience

Essential criteria
  • Must be educated to degree level or equivalent experience
  • At least 3 years’ experience working in a Digital Services environment, providing advanced technical support for Microsoft Windows technologies
  • Knowledge in the design, installation and configuration of complex, multi-site data networks, including installation requirements of ethernet and fibre optic local area network cabling, switching hardware used to connect computer and other peripheral equipment.
  • Excellent ability in working with a diverse range of technical operating systems and applications
  • Knowledge of Cloud Environments including Office365 and Azure
Desirable criteria
  • Evidence of continuing professional development
  • Experience of managing a WAN and LAN rollout including Wireless and Telephony on new / renovated premises.
  • Knowledge and experience of Infrastructure Virtualisation.
  • Experience of Cisco Internetwork Operating System for the configuration of associated products

Skills

Essential criteria
  • Strong technical skills with an overarching view of several technologies and demonstrable specialist skills in several areas including IP Telephony and Microsoft server products.
Desirable criteria
  • Analytical skills are required to interpret and analyse highly complex technical information across complex heterogeneous technical platforms ensuring Trust systems are highly available.

Planning and Organisation

Essential criteria
  • Ability to plan and organise the installation of equipment and other digital services in order to meet the goals of Digital Services strategy and various projects.
Desirable criteria
  • Ability to prioritise and quickly assess major technical issues to minimise downtime and ensure a high business continuity level is maintained

Employer certification / accreditation badges

We are a Living Wage EmployerApprenticeships logoNo smoking policyPositive about disabled peopleInvestors in PeopleDisability confident employerArmed Forces Covenant

Documents to download

Apply online now

Further details / informal visits contact

Name
Reve Cornell
Job title
Infrastructure Manager
Email address
[email protected]
Telephone number
07911 222333
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