Job summary
- Main area
- 317 Pharmacy
- Grade
- Grade 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday - Friday 08:30 to 18:00)
- Job ref
- 317-2025-Pharma-13-A-VA1
- Employer
- Newcastle Hospitals PharmaServices Limited
- Employer type
- Public (Non NHS)
- Site
- Freeman Hospital
- Town
- Newcastle upon Tyne
- Salary
- £24,465 per annum
- Salary period
- Yearly
- Closing
- 18/01/2026 23:59
- Interview date
- 27/01/2026
Employer heading
Dispensary Assistant / Receptionist
Grade 2
Job overview
This is a really exciting time to join our established outpatient pharmacy service 'Newcastle Pharmacy Services'. We provide an outpatient dispensing service to the patients of The Newcastle upon Hospitals NHS Trust. We are looking for motivated and dynamic individuals who thrive in a fast paced, energetic and friendly environment who are keen to develop themselves and the service.
Grade 2
Full time 37. 5 hours per week working Monday -Friday shifts 08:30 - 18:00.
Trustwide. Base at Freeman but expected to cover shifts at both sites when required.
Annual Leave - 27 days holiday per year plus Bank Holidays
Pension: Nest Pension Scheme; 5% employee contribution and 3 % employers contribution
Pay Date: 28th of the month
£24,465 per annum
Interview Date: 27th January 2026
Main duties of the job
To carry out the full range of reception duties.
Communicate with a diverse range of people who visit pharmacy.
To carry out the full range of Dispensing Assistant duties including the dispensing of prescriptions.
To participate in pharmacy projects and developments and cooperate in implementing new policies and procedures arising from this.
Deals with the public on a daily basis where patients may be upset, distressed or angry due to what they may perceive as being a long waiting time.
Working for our organisation
Our outpatient pharmacy - Newcastle Pharmacy Services - has operated from 1 December 2024 as a subsidiary of the Trust.
Detailed job description and main responsibilities
- Undertake reception duties at the pharmacy reception hatch
- Answer the dispensary telephone
- Ensure outpatient prescriptions are entered on the prescription tracking system
- Provide appropriate support as required to dispensary staff
- To assist with general clerical duties e.g. filing and archiving of documentation, data collection, and data input under the direction and supervision of the Pharmacy Manager
- Participate in daily stock checks
- Checks off orders received into the dispensary in accordance with procedure
Person specification
Qualifications & Education
Essential criteria
- Good basic education (e.g. GCSEs or equivalent qualifications / experience)
Desirable criteria
- Evidence of achievement at CSE or GCSE in Maths and English
- NVQ 2 in pharmacy services and the approved underpinning knowledge
Knowledge & Experience
Essential criteria
- Knowledge of Health and Safety and hygiene in the work place.
- Experience of working in a customer/client focused environment
Desirable criteria
- Knowledge of pharmacy stock control systems
- Knowledge of drug names and terminology
- Knowledge of COSHH regulations
- Knowledge of Standard Operating Procedures
- Pharmacy experience gained in a hospital or community setting
- Experience of stock control and stock management
Skills & Abilities
Essential criteria
- Demonstrate good oral / written communication
- Ability to accurately record and relay messages to the appropriate individual in a busy environment
- Good computer skills
- Excellent customer care skills
- Excellent telephone manner
Desirable criteria
- Good listening skills
- Ability to work to a Standard Operating Procedure or protocol
- Ability to follow verbal instruction
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Karen Elliott
- Job title
- Multi-site Pharmacy Manager
- Email address
- [email protected]
- Telephone number
- 0191 2821935
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