Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time
- Flexible working
- Job ref
- 319-7485958JN
- Employer
- Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust
- Employer type
- NHS
- Site
- North Tyneside General Hospital
- Town
- North Shields
- Salary
- £24,937 - £26,598 per annum
- Salary period
- Yearly
- Closing
- 09/11/2025 23:59
Employer heading
Administrator
NHS AfC: Band 3
Do you want to work in one of the best performing NHS organisations in England? Work for an organisation that was voted the best acute and combined acute and community trust in the country, based on the experience of its staff (NHS Staff Survey 2022). Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn’t, this is what you get when you work for Northumbria Healthcare and, this is…the Northumbria Way!
What the Northumbria Way means for you:
- Extensive staff health and well-being programme including access to our specialist Wellbeing Hub
- Support and connection through a variety of Staff Network groups
- A range of flexible working opportunities
- Generous annual leave and pension scheme
- Access to lease car and home electronics scheme (qualifying criteria applies)
- Opportunities to improve your professional development through our vast training programmes
- Access to savings scheme via salary sacrifice with Northumberland Community Bank
We work closely with Kids First Nurseries that are based within our trust grounds at Wansbeck, North Tyneside and Hexham hospitals to care for our Trust family's children, they offer care for children from 6 weeks old up to 4 years. There are a number of funding options run by the government to help working parents, including Early Years Funding and Tax Free Childcare.
Flexible working offers choice in where, when, and how we work, ensuring patients remain at the heart of all we do. It’s open to everyone, and we aim to find solutions that work for both you and the organisation. All arrangements must be reasonable and balanced to maintain safe and effective patient care.
We are proud to be one of the country’s top performing NHS trusts – rated ‘outstanding’ overall by the Care Quality Commission (CQC). We provide a range of health and care services to support more than 500,000 people living in Northumberland and North Tyneside across the largest geographical area of any NHS Trust in England. Our teams deliver care from hospitals, a range of community venues and people’s homes. Our hospitals include a specialist emergency care hospital (the first of its kind in England), three general hospitals and community hospitals. In the community we deliver a wide range of community and public health services.
We lead in innovation and quality, having opened the Northumbria Healthcare Manufacturing and Innovation Hub during the Covid-19 pandemic and have recently launched our Community Promise – a pledge to make a real impact not just in healthcare but on the wider factors that affect people’s lives, such as education, employment and the economy.
If Northumbria Healthcare sounds like somewhere you could belong we would love to hear from you. Visit our website to catch up on our latest news.
Whilst Northumbria Healthcare are a highly innovative organisation, the use of Third Party Artificial Intelligence (AI) presents a risk to the integrity of our Recruitment & Selection processes. If you use AI, and it poses a risk to the integrity your individual recruitment process, we may withdraw your application at any stage of the process.
Job overview
This role is to join the Palliative Care admin team based at North Tyneside General Hospital however you may be require to work across different sites when required.
You will be require to provide comprehensive administrative support to clinical teams/managers. You will be responsible to the Lead Administrator and be required to act up in absence of the Lead Administrator for periods of annual leave/short-term sickness absence.
Manage diaries, arrange/minute meetings, communicate with key stakeholders, typing, filing, photocopying, processing financial documentation
Main duties of the job
Advanced typing & transcription of clinical & non-clinical documents (OCR 3 or equivalent qualification/experience).
Develop and maintain databases/spreadsheets to ensure quick and easy retrieval of information.
Collate and check data, producing graphs and reports for analysis.
Support management of all patient journeys including target administration e.g. CQUIN.
Support Lead Administrator with induction/training of new staff, sharing knowledge with colleagues.
Resource management – ordering of supplies & equipment.
Allocates work to Band 2 staff.
Assist in property management including coordinating general repairs and maintenance, health and safety, risk assessments, fire precautions and security systems.
Working for our organisation
We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality – opening a state of the art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England? Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn’t, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way! Please read ‘applicant guidance notes’ before submitting your application.
Detailed job description and main responsibilities
Establishing good levels of communication with manager(s), other admin/clerical staff, medical and nursing staff and key stakeholders including GP practices, patients and carers
Demonstrate excellent interpersonal skills to facilitate cross boundary working and relationships
Produce accurate accounts of meetings/discussions.
Essential
RSA 3/OCR (or equivalent) + knowledge acquired through further experience
Good standard of education including literacy and numeracy
IT skills in the use of Microsoft products (Word, Excel etc) + Trust IT Systems
Audio typing skills
Excellent communication skills
Ability to work as part of a team
Good organisational skills
Ability to use a range of office equipment i.e. Fax, photocopier
Ability to demonstrate initiative and prioritise workload under pressure
Ability to analyse administration systems, implement change as directed and evaluate effectiveness in order to promote quality services
Exercise judgement and initiative in highly sensitive areas when problems arise by taking appropriate action to resolve the problems or referring to the appropriate person.
Be self-motivated and able to work with limited or without supervision within the Business Unit.
Ability to Multi-task
Exercise sensitivity and tact when dealing directly with patients / family members particularly when dealing with highly emotional issues - analysing and resolving any problems
Must be able to meet the travel requirements of the post. Driving licence preferred
Person specification
Qualifications
Essential criteria
- RSA 3/OCR (or equivalent) + knowledge acquired through further experience
- Good standard of education including literacy and numeracy
Desirable criteria
- ECDL / advanced ECDL
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Wendy Train
- Job title
- Lead Administrator
- Email address
- [email protected]
- Telephone number
- 0191 293 4376
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