Job summary
- Main area
- 317 Clinical Board 2 Corporate
- Grade
- Band 8a
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 317-2025-09-004
- Employer
- The Newcastle upon Tyne Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Royal Victoria Infirmary
- Town
- 317 02 Royal Victoria Infirmary
- Salary
- £53,755 - £60,504 per annum
- Salary period
- Yearly
- Closing
- 24/03/2025 23:59
- Interview date
- 04/04/2025
Employer heading
Operational Service Manager
Band 8a
Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS foundation trusts in the country, with around 15,000 staff and an annual budget of £1.6 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We’re in the top five providers of specialised health services in the country, supporting people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 6,500 patient contacts each day, delivering high standards of healthcare.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.
Job overview
The Surgery and Specialist Services (SSS) Clinical Board at Newcastle Hospitals provides a range of local, regional and national specialist services to a diverse patient group, with approximately 1000 different patient contacts every day. This is achieved with a team of nearly 2000 colleagues, a budget of £155m and a vast array of equipment and estate.
We operate across 150 theatre lists a week, and are responsible for the care of patients in 250 hospital beds across 10 different wards at the Freeman Hospital and the Royal Victoria Infirmary. We are committed to providing the highest quality of care, in a timely fashion, with the best use of our resources.
We are looking to appoint a talented, outcomes driven individual into the key role of Operational Services Manager to support the Burns and Plastics, Sarcoma, and Major Trauma Services within the Board. The ideal candidate will have a strong operational background in delivering clinical services, but also be experienced in service development and improvement methodology. The successful individual will lead the day to day operational management of the departments alongside the wider Board operational team, but working closely with the Clinical Director and Matron to ensure frontline experts are involved every step of the way.
- Interview Date Friday 04 April 2025
- 37 Hours 30 Minutes/Week
NO AGENCIES PLEASE
Main duties of the job
The appointed candidate will fulfill the role of Operational Service Manager, reporting into the Associate Director of Operations for Plastic Surgery and Burns, Trauma and Orthopedics, and Dental Services.
This will entail:
- Assume day to day responsibility for the operational management of all aspects of the services within their portfolio.
- Managing and controlling waiting lists, breach lists and ensuring adequate capacity within area(s) of responsibility to ensure patients are seen in a timely manner, as per the agreed constitutional and organisational wait targets.
- Ensuring services are provided within our financial means, and identify opportunities for efficiencies and cost improvement.
- Deal with queries and complaints including from patients who may be distressed and to respond in a timely manner.
- Involvement in the investigation of incidents within area(s) of responsibility.
- Be a role model in ensuring a safe, civil culture whereby all staff patients and visitors are treated with dignity, respect, and compassion.
Working for our organisation
Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
• Freeman Hospital
• Royal Victoria Infirmary (RVI)
• Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
• Newcastle Dental Hospital
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service
• Cramlington Manor Walks
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under ‘Documents to download’ or ‘Supporting documents’.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Detailed job description and main responsibilities
- To assist the Clinical Board management team with the management of all aspects of their area(s) of responsibility and take the lead in specific delegated areas.
- Take the lead in ensuring the delivery of agreed performance targets within area(s) of responsibility.
- Deputise for members of the Clinical Board management team (as appropriate) when required.
- Contribute to the day-to-day operational management of area(s) of responsibility.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
Person specification
Qualifications & Education
Essential criteria
- Degree level education or on established pathway supplemented by post graduate diploma level specialist training, management/leadership qualification or equivalent level of experience
Desirable criteria
- Recognise leadership / management qualifications / programme of study or equivalent
Knowledge & Experience
Essential criteria
- Experience of operational, people and financial management; service strategy; business planning; and performance management
- Demonstrate leadership ability at a senior level
Desirable criteria
- Recent managerial experience in related speciality
- Project management experience
Skills & Abilities
Essential criteria
- Change management and practice development skills
- Excellent communication and interpersonal skills
- Demonstrable negotiation skills
- Effective report writing skills
- Effective organisation and time management skills
- Change management and practice development skills
- IT skills - significant proficiency in use of MS Office Suite and other IT systems
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Andy Fletcher
- Job title
- Associate Director Of Operations
- Email address
- [email protected]
- Telephone number
- 0191 2829056
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