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Detailed job description and main responsibilities

• To assist and support the Associate Director - Estates Corporate Services and Operational Manager – Estates Corporate Services to lead, manage and develop and report on quality procedures regulating facilities services across the Trust’s PFI Estate. Develop and implement appropriate systems and work closely with functional leads and specialist advisors to audit and monitor the services provided by external service providers, ensuring the maintenance of consistently high standards in all areas. Research, compile and deliver appropriate and accurate information in connection with corporate and departmental standards and projects within non-clinical support services.
• Work closely with functional leads and specialist advisors, to manage the engineering systems including HTM safe systems of work throughout the PFI estate and audit and monitor the services provided by external service providers, ensuring the facilities and maintenance of consistently high standards
• Drive a programme of continuous improvement in the way in which services are delivered, providing a patient environment of the highest standard.
• A key point of contact for the Trust in its dealings with PFI partners and will have responsibility for ensuring that the Trust meets its obligations in regard to performance management of the PFI Agreement.
• Identify and promote opportunities to improve the quality and efficiency of service delivery to enhance the patient experience and environment.
• To maintain effective systems of performance management ensuring that services provided by PFI Partners achieve the requirements of the PFI Agreement especially in regard to engineering systems, HTM safe systems of work and lifecycle replacement works.
• Ensure that all estates services, primarily those provided by PFI Partners are responsive to and capable of improving to meet the changing needs of the Trust.
• To provide expertise in respect of performance indicators particularly in respect of changing national targets and consequent implications for the Trust.
• Providing suitable responses in line with the Trust's Complaints Procedure, reporting outcomes, recommending and initiating changes to procedures and services as appropriate.
• Review and scrutinise the PFI’s monthly performance report, including key performance indicators on the current position of the Division.
• Produce feasibility reports and business case reports, intermediate reports / presentations as requested by the Trust.
• Organise, attend and chair the monthly Service performance Group meetings ensuring representation from all appropriate parties, including members from the PFI partnership.
• Manage the delivery of engineering systems, HTM safe systems of work, lifecycle works and performance through Service performance Group meetings ensuring input and representation from all appropriate parties, including members from the PFI partnership.
• To undertake as required research & development surveys, including patients and staff surveys, audits, benchmarking and activities as necessary to carry out the duties of the post.
• Agree with PFI representative's programmes for maintenance and other works involving potential disruption to clinical service, liaising as appropriate with clinical teams.
• Develop and implement an audit programme for all estates services producing and maintaining auditable records of performance management activity.
• To undertake as required research & development surveys, including patients and staff surveys, audits, benchmarking and activities as necessary to carry out the duties of the post.
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Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.