Job summary
- Main area
- 317 Estates Performance
- Grade
- Band 7
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 317-2024-40-22-DR
- Employer
- The Newcastle upon Tyne Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Royal Victoria Infirmary
- Town
- 317 02 Royal Victoria Infirmary
- Salary
- £46,148 - £52,809 per annum
- Salary period
- Yearly
- Closing
- 13/10/2024 23:59
- Interview date
- 29/10/2024
Employer heading
Performance Quality Manager
Band 7
Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with around 16,000 staff and an annual income of £1 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We’re also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 1.84 million patients ‘contacts’ each year, delivering high standards of healthcare.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.
Job overview
An exciting opportunity has arisen for a dynamic and highly motivated senior leader to join a high performing Quality, Risk and Compliance team at Newcastle Hospitals.
We are seeking an inspirational leader with a drive to make a real difference to embedding our quality management systems in accordance with ISO 9001:2015 and provide robust data analysis to enable informed decisions.
The successful candidate will be able to operate at a strategic level, play a key part in the continuing development of services and contribute to organisational learning.
- Interview Date: 29 October 2024
-
37 hours 30 minutes/week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
Main duties of the job
Responsible for the day-to-day management and monitoring of the progress of service contracts, to identify assess and adjust plans to ensure that key work objectives can be met, to include the assessment and escalation of risks as appropriate.
• Responsible for developing, setting up, operating and reviewing contract management and monitoring systems and operational protocols for the service contracts for which the Estates Department are responsible.
• Supporting PLACE outcome analysis and reporting, oversee and managing key improvement initiatives and support the ongoing performance score.
• Responsible for leading on and reporting on the Premises Assurance Model and associated scoring in the form of an annual report to board.
• Nurture key relationships and maintain networks internally and externally, including national networks.
• Keep up to date with policy changes, current affairs and identify potential threats and opportunities in regard to estates performance criterion and development.
• To develop, deliver and evaluation service strategy. With ability to inform with understanding, analysis and influence change management and improvements.
Working for our organisation
Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with around 16,000 staff and an annual income of £1 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We’re also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 2 million patients ‘contacts’ each year, delivering high standards of healthcare.
Please see attached information on what Staff Benefits we have to offer at our Trust.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Detailed job description and main responsibilities
To prepare monthly performance reports in order to inform senior managers in the Trust of on-going performance against key service targets. This will include a range of data capture systems available from contractors’ information to internal such as Datix, Quality control scores, Friends and Family surveys, CQC inspections, PALS and complaints department.
• To participate and chair / vice chair professional and managerial meetings and committees relevant to the service.
• Key aspect of the role will be to lead on and co-ordinate key service improvement initiatives within the directorate these include but are not exhaustive of the following; Premises Assurance Model (PAM), Cost Improvement Programmes (CIP), Estates Return Information Collection (ERIC) and Performance management measured against Key Performance Indicators (KPI).
• Lead on, and report on the progress of action plans which feed into internal audit, external audit, quality improvement, inspections, and national environment assessments.
• Responsible for the accurate reporting of national data returns as and when required by NHS England for benchmarking purposes.
Job Purpose
- Responsible for the operational management of the Estates Support team.
- Supporting and deputising where applicable on behalf of the Head of Estates Quality, Risk & Assurance
- Matrix management of staff across multiple disciplines and sites.
- Lead on multiple quality improvement projects across the directorate through planning and the co-ordination of each initiative collaborating with multiple stakeholders within and external to the directorate.
- Presenting information to large groups of staff.
- To lead on performance management incorporating analysing and evaluating contracts across all aspects of estates.
- Responsible for providing assurance that Estates and Facilities contracted services adhere to Trust policy through reporting on contract timelines, highlighting of value efficiencies and management of performance against the agreed Service Level Agreement.
- To be accountable for performance measurement, management and reporting both internally and externally.
- To develop and implement robust auditing systems which measures the performance and effectiveness of the Quality Management System.
- Introduce and manage appropriate Quality Systems, Standard Operating Procedures and Quality Improvement Programme to provide compliance assurance of Estates Services.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Person specification
Qualifications & Education
Essential criteria
- Minimum of a first degree or HNC/HND (or equivalent qualification or experience) plus specialist knowledge and significant experience of working at appropriate management level (Master’s level equivalent).
- Management qualification and excellent leadership skills or demonstrable experience with a proven track record of leading high performance teams
Knowledge & Experience
Essential criteria
- Proven track record of leading high-performance teams
- Strong analytical skills with high level knowledge and use of business intelligence software
Desirable criteria
- Experience of working in healthcare environment.
Skills & Abilities
Essential criteria
- Excellent verbal, written and interpersonal and communication skills.
- Excellent report writing and time management skills.
- Strong leadership skills and demonstratable experience managing large high performing teams across multiple sites and differing purposes, these include Data & Information management, Performance, Quality, Assurance, Benchmarking, Asset Information management, Operational management of the estate’s helpdesk and Administration support function.
- Ability to evaluate, analyse and interpret information from data and information software and service performance returns and management reports, identifying ambiguous and conflicting problem areas and issues for consideration.
- Able to produce reports based on audit results and data covering all aspects for the performance of the directorate.
Values I Behavioural I Attitudes
Essential criteria
- Able to lead and motivate teams.
- Ability to work with people as a change agent.
- Ability to lead and utilise own initiative during emergency or complex events.
- Ability to conduct own projects successfully and follow them through to completion.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Joanna Thomas
- Job title
- Head of Estates Quality, Risk & Assurance
- Email address
- [email protected]
- Telephone number
- 0191 91 77190
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