Job summary
- Main area
- 317 Midwifery Administration - RVI
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 317-2025-45-09-DR
- Employer
- The Newcastle upon Tyne Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Royal Victoria Infirmary
- Town
- 317 02 Royal Victoria Infirmary
- Salary
- £24,937 - £26,598 per annum
- Salary period
- Yearly
- Closing
- 11/11/2025 23:59
- Interview date
- 20/11/2025
Employer heading
Waiting List Officer
Band 3
Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS foundation trusts in the country, with around 15,000 staff and an annual budget of £1.6 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We’re in the top five providers of specialised health services in the country, supporting people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 6,500 patient contacts each day, delivering high standards of healthcare.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.
Job overview
An exciting opportunity has arisen for a Band 3 Waiting List Officer within the Family Health Board. If you are enthusiastic, organised and well-motivated we want you to join our waiting list team.
This is an ideal opportunity to showcase your skills in supporting Women's Services to achieve full theatre utilisation and excellent waiting list maintenance to provide a quality patient experience. This position requires excellent organisational and communication skills to ensure our 18 Week Waiting times are met.
The successful candidate will need to demonstrate experience of working in a fast-paced environment to ensure robust and timely management of Waiting Lists. You will work alongside a range of Consultants and Admin teams, therefore it is essential that you have the ability to build relationships and maintain a professional approach.
If you have a pro-active approach, are a problem solver and your passion is to support and put the patient’s needs at the forefront, then this is the ideal role for you.
- Interview Date Thursday 20 November 2025
- 37 Hours 30 Minutes/Week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy
NO AGENCIES PLEASE
Main duties of the job
If successful, you will be responsible for co-ordinate waiting lists in an efficient manner by liaising with consultants and other Admin teams to ensure waiting lists are accurate, well utilised and maintained to standard in line with the Trust’s waiting times and the Trust’s Patient Access Policy.
• NHS IT Systems
• NHS Waiting list experience/knowledge
• Knowledge of 18 Week pathways
• Patient confidentiality
• Good communication skills
• Demonstrates problem solving skills
• Highly motivated and able to motivate others
• Patient Focused
• Ability to meet deadlines
You should be self-motivated, reliable and well organised with excellent communication and interpersonal skills. Be able to demonstrate knowledge of waiting lists and be able to work efficiently and methodically with good attention to detail without direct supervision. The post holder should be flexible to the needs of the service with a positive and proactive attitude.
The post holder will be required to have excellent communication skills, be able to prioritise workload effectively with excellent attention to detail.
The role is fast paced and you must be able to deal with sensitive and contentious information.
Working for our organisation
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
• Freeman Hospital
• Royal Victoria Infirmary (RVI)
• Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
• Newcastle Dental Hospital
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service
• Cramlington Manor Walks
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
Please see attached information on what Staff Benefits we have to offer at our Trust under ‘Documents to download’ or ‘Supporting documents’.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Detailed job description and main responsibilities
- The Elective Admissions administrative service will contribute towards a systematic approach to delivering the NHS Plan commitments for access to elective and day case surgery, specifically the drive to guarantee maximum waiting times and introduce Patient Choice through booking systems. The sensitivity around clinical and management priorities will require the post holder to work with and have the confidence of Consultants and Directorate Managers.
- Information management and data quality is essential to ensuring effective management of waiting lists.
- The introduction of Patient Choice through booking systems will require the service to have a strong patient focused approach ensuring that written and verbal communication with patients is conducted in a professional and receptive manner. The booking of admission dates will entail a telephone contact facility.
- Patient confidentiality must be observed at all times.
Person specification
Qualifications & Education
Essential criteria
- Appropriate NVQ Level 3 or equivalent qualification / knowledge / experience
- English language qualification to GCSE grade 4 or equivalent
- ECDL or equivalent qualification / experience
Knowledge & Experience
Essential criteria
- PC & PAS literate
- Experience NHS administration experience
Desirable criteria
- Operational experience of Waiting List Management Processes
- Knowledge of Microsoft Office (incl. Excel, Word & Outlook)
- NHS Waiting List Management Definitions
- Understanding of the NHS Plan, specifically Patient Access, Booking & Choice
Skills & Abilities
Essential criteria
- Good communication skills
- Ability to meet deadlines
- Problem solving skills
Desirable criteria
- Analytical and numerical skills
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Michaela Bailey
- Job title
- Administration & Waiting List Manager
- Email address
- [email protected]
- Telephone number
- 0191 2829946
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