Job summary
- Main area
- 317 Patient and Staff Experience Programme
- Grade
- Band 6
- Contract
- Fixed term: 21 months (from date of appointment)
- Hours
- Full time - 37.5 hours per week
- Job ref
- 317-2024-51-026
- Employer
- The Newcastle upon Tyne Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Royal Victoria Infirmary
- Town
- 317 02 Royal Victoria Infirmary
- Salary
- £37,338 - £44,962 per annum
- Salary period
- Yearly
- Closing
- 19/01/2025 23:59
- Interview date
- 12/02/2025
Employer heading
Senior Communications Officer
Band 6
Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS foundation trusts in the country, with around 15,000 staff and an annual budget of £1.6 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We’re in the top five providers of specialised health services in the country, supporting people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 6,500 patient contacts each day, delivering high standards of healthcare.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.
Job overview
We are looking for an enthusiastic and motivated individual with excellent communications and media and/ or marketing experience to join the Patient and Staff Experience team.
This team delivers multi-faceted improvement programmes across the Trust to drive the transformation of Patient and Staff Experience. This is an exciting opportunity to be involved with developing and implementing the Trust’s Patient and Staff experience communication strategy, engage with patients, and foster positive relationships with staff across the Trust and with external partners.
- Interview Date Wednesday 12 February 2025
- 37 Hours 30 Minutes/Week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
NO AGENCIES PLEASE
Main duties of the job
The main duties include supporting the planning, production, and delivery of corporate communications, marketing, and web content in line with the Patient and Staff Experience team objectives. This will require excellent IT skills, effective stakeholder engagement, and working closely with teams across the Trust and colleagues in HR. The successful candidate will assist with the timely implementation of communications plans and take a creative and person-centered approach to the role whilst utilising their understanding of the working within a complex organisation like the NHS.
Working for our organisation
Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
• Freeman Hospital
• Royal Victoria Infirmary (RVI)
• Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
• Newcastle Dental Hospital
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service
• Cramlington Manor Walks
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under ‘Documents to download’ or ‘Supporting documents’.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Detailed job description and main responsibilities
- Assisting in promoting the reputation of the Trust as a high-quality healthcare provider
- Working as part of the Patient and Staff experience team Contributing to, and assisting with, the delivery of a corporate communication strategy and associated communication, engagement and marketing initiatives to enable the Trust to deliver on its Patient and Staff experience strategic objectives. This will include leading aspects of the strategy as appropriate
- Developing and implementing tactical communication plans to support a complex array of the Patient and Staff experience programmes and services, working closely with key internal audiences as well as external partners e.g. as part of the integration agenda; via Sustainability and Transformation Plans (STPs)
- Liaising with the Communications team / marketing team to provide a high quality, professional and proactive service to the Trust that implements best practice and seeks innovative ways to support the trust in achieving its objectives
- Supporting events management e.g. GP Education, promotional events
- Working with the patient engagement/experience team to lead, develop and co-ordinate patient and public engagement activities and services across the Trust in order to influence the development and delivery of services
- Ensuring the Trust abides by NHS and Trust corporate identity guidelines, industry standards / guidelines
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Person specification
Qualifications & Education
Essential criteria
- Degree level education and/or equivalent level of qualification or experience (e.g. Health; Media / Journalism / Web publishing)
Knowledge & Experience
Essential criteria
- Relevant experience in a relevant speciality i.e. public relations, communications, marketing and/or journalism to post graduate level or demonstrable experience. This must include social / web-based media
- Demonstrable experience in a large, complex organisation
- Good working knowledge of relevant legislation, guidelines and regulation
- Experience of inter-agency working involving multiple and diverse partners
Desirable criteria
- Good understanding of the NHS environment
- Experience of working at a similar level in the NHS or other healthcare environment
- Experience of providing communications support to a charity
- Car driver would be advantageous
- Web publishing and content management
- Have a good understanding of current and emerging technologies that support delivery and management of key communications, this includes social media
Skills & Abilities
Essential criteria
- Excellent communication skills – written and verbal
- Media handling skills
- Good interpersonal and negotiation skills
- Ability to communicate complex information to a range of audiences at all levels within the organisation and externally
- Ability to work under pressure, managing multiple projects to tight deadlines
- Ability to work autonomously with creativity, drive and flexibility
- Excellent IT literacy including Microsoft Office Suite (Word, Excel, PowerPoint, Project, Visio) and other relevant IT systems
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Annie Laverty
- Job title
- Chief Experience Officer
- Email address
- [email protected]
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