Detailed job description and main responsibilities

This post is integrated into the corporate trust wide Patient and Staff experience team. The post holder will:
o Provide leadership, management and direction for the Trust’s overall approach to Patient and Staff Experience and will oversee the deployment of resources to undertake a trauma informed and relational approach to the Trust wide patient and staff experience service.
o Formulate and develop long-term strategic and operational plans to promote and develop the patient and staff experience improvement agenda across Newcastle hospitals, but which may impact across the NHS in England.
o Interpret national and professional health service policies, in order to develop a longterm strategy and lead on policies for specific projects with set standards and targets in relation to patient and staff experience.
o Translate strategy into policy and action plans which will have impact throughout the field of patient and staff experience expertise. Manage implementation of national policy and development plans.
o Work with other key stakeholders and provide a clear vision for the Trust, with quality improvement at the heart of everything we do.
o Maintain a focus on experience, delivery, equality and improvement benefits, including quality, safety, productivity, efficiency, and inclusivity.
o Create innovative organisational, leadership and management development solutions to improve the effectiveness of individuals, teams, organisations, networks and systems
o Actively liaise with the Directors of Operations to ensure alignment of the Team’s work programme with the Clinical Boards’ objectives.
o Promote culture of change, creative and leading-edge practice as a means of encouraging the adoption of innovative approaches and the building of capacity and capability.
o Responsible for leadership and supervision of the patient and staff experience team members, providing staff supervision, team development work and ensuring the
operational delivery of key patient and staff experience related improvement work, including the management of patient and staff facing work.
o To provide specialist advice relevant to the role relating to current professional, scientific and practice developments.
o Analysis and interpretation of highly complex facts, together with a comparison of a range of options, evaluating new and innovative concepts, models, methods and practices for developments
o To interpret complex data from a variety of sources including patient and staff experience real- and right-time data, self-report measures, rating scales, direct and indirect structured observations and semi-structured interviews with patients, family members and others involved in the client’s care and staff.
o Working beyond the boundaries of NUTH, to contribute to the development and articulation of best practice in patient and staff experience across the Trust, representing the Trust regionally, nationally and internationally.
o To lead highly complex patient and staff experience decisions, analysing and interpreting qualitative and quantitative data and designing improvement plans.
o To communicate highly complex patient and staff experience issues clearly to all types of staff, patient groups, business units, senior management and partner agencies.
o Support and monitor the progress of projects through the use of a project database, ensuring that projects are aligned with the Trust's strategy for quality improvement, and quality priorities and are delivered on time.
o Foster and promote a culture of innovation and learning across the organisation, leading to build organisational capability, through training and the development of close links with learning and development, research and audit.
o Oversee the development of relevant and bespoke teaching and training materials.
o Lead the process of embedding quality improvement theory and practice within current and future NES programmes and developments.
o Represent the Trust at a national level.
o Proactively horizon scan, learning from the best local, regional, national and international practice and policy, accessing national benchmarking tools and interpreting them to inform service improvement activities across the Trust.