Job summary
- Main area
- Digital Services
- Grade
- NHS AfC: Band 5
- Contract
- Permanent
- Hours
- Full time
- Flexible working
- Job ref
- 319-7370954JN
- Employer
- Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust
- Employer type
- NHS
- Site
- Northumbria Healthcare Manufacturing and Innovation Hub
- Town
- Seaton Delaval Whitley Bay
- Salary
- £31,049 - £37,796 per annum
- Salary period
- Yearly
- Closing
- 27/08/2025 23:59
Employer heading
IT Application Trainer
NHS AfC: Band 5
Do you want to work in one of the best performing NHS organisations in England? Work for an organisation that was voted the best acute and combined acute and community trust in the country, based on the experience of its staff (NHS Staff Survey 2022). Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn’t, this is what you get when you work for Northumbria Healthcare and, this is…the Northumbria Way!
What the Northumbria Way means for you:
- Extensive staff health and well-being programme including access to our specialist Wellbeing Hub
- Support and connection through a variety of Staff Network groups
- A range of flexible working opportunities
- Generous annual leave and pension scheme
- Access to lease car and home electronics scheme (qualifying criteria applies)
- Opportunities to improve your professional development through our vast training programmes
- On-site nursery places via salary sacrifice
- Access to savings scheme via salary sacrifice with Northumberland Community Bank
We are proud to be one of the country’s top performing NHS trusts – rated ‘outstanding’ overall by the Care Quality Commission (CQC). We provide a range of health and care services to support more than 500,000 people living in Northumberland and North Tyneside across the largest geographical area of any NHS Trust in England. Our teams deliver care from hospitals, a range of community venues and people’s homes. Our hospitals include a specialist emergency care hospital (the first of its kind in England), three general hospitals and community hospitals. In the community we deliver a wide range of community and public health services.
We lead in innovation and quality, having opened the Northumbria Healthcare Manufacturing and Innovation Hub during the Covid-19 pandemic and have recently launched our Community Promise – a pledge to make a real impact not just in healthcare but on the wider factors that affect people’s lives, such as education, employment and the economy.
If Northumbria Healthcare sounds like somewhere you could belong we would love to hear from you. Visit our website to catch up on our latest news.
Whilst Northumbria Healthcare are a highly innovative organisation, the use of Third Party Artificial Intelligence (AI) presents a risk to the integrity of our Recruitment & Selection processes. If you use AI, and it poses a risk to the integrity your individual recruitment process, we may withdraw your application at any stage of the process.
Job overview
To be responsible for co-ordinating the day to day delivery of IT clinical, desktop and business system training to end users Trust-wide and the administration of test centres in line with audit requirements to maintain accreditation.
Main duties of the job
Duties for this role include:
- To be responsible for co-ordinating the day to day delivery of IT clinical, desktop and business system training to end users Trust-wide and the administration of test centres in line with audit requirements to maintain accreditation.
- To be responsible for the design, development, delivery and support of a full range of IM&T training - clinical, business and desktop enabling Trust staff and external customers to work more effectively with Information Technology.
- Responsible through work activities in meeting national education, training and development standards for quality.
- Education of Trust staff in relation to IM&T within NHS guidelines to deliver local and National strategies.
- Act as deputy for Team Leader.
- Act as first-line lead trainer delivering clinical, desktop and business system training thus ensuring staff have the knowledge of how to use the systems. This will involve participation in “train the trainer” programmes.
Working for our organisation
We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality – opening a state of the art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England? Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn’t, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way! Please read ‘applicant guidance notes’ before submitting your application.
Detailed job description and main responsibilities
Essential
Qualifications:
- Degree level education or equivalent level or relevant experience.
- Institute of IT training’s Training Assessment Programme Qualification
Or experience of training IT products in a post 16 environment.
- Knowledge and holder of European Computer Driving Licens
Experience:
- Experience of using the Windows Operating System
- A sound theoretical knowledge of Hardware, Software and the Internet
- Planning and organisational skills to ensure timely training delivery
- Awareness of local and national IM&T education and training strategies
- Demonstrates effective interpersonal, organisational, presentation and communication skills (oral and written)
- Highly developed interpersonal skills and ability to create and maintain effective working relationships with all service users internal and external
- Capable of developing and delivering system user training programmes for all levels of staff
- Must possess a comprehensive range of practical analytical, statistical and numerical skills in order to analyse and report on training activity and none attendance.
- Ability to work using own initiative, motivating service users to achieve their objectives
- Must be able to communicate effectively with all levels of users
Desirable
Qualifications/Experience
- Practical experience of training or teaching of Microsoft products.
- Knowledge of clinical systems used within the Trust and NHS
- Microsoft Office Specialist Qualification or extensive experience of using the Microsoft Office suite
Person specification
Qualifications
Essential criteria
- • Degree or equivalent knowledge and experience in IT or education and training.
- • Professional Training/Teaching Qualification
- • Knowledge and holder of European Computer Driving License
- Institute of IT training’s Training Assessment Programme Qualification or experience of training IT products in a post 16 environment.
Desirable criteria
- Microsoft Office Specialist Qualification
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Jill McLauchlin
- Job title
- Team Lead IT Training
- Email address
- [email protected]
- Telephone number
- 07855005461
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