Job summary
- Main area
- Client Relationship Manager - Projects
- Grade
- NHS AfC: Band 7
- Contract
- Permanent
- Hours
- Full time
- Flexible working
- Job ref
- 319-7507014JN
- Employer
- Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust
- Employer type
- NHS
- Site
- Unit 8/9 Roseberry Court
- Town
- Stokesley
- Salary
- £47,810 - £54,710 per annum
- Salary period
- Yearly
- Closing
- 16/10/2025 23:59
Employer heading

Client Relationship Manager
NHS AfC: Band 7
Do you want to work in one of the best performing NHS organisations in England? Work for an organisation that was voted the best acute and combined acute and community trust in the country, based on the experience of its staff (NHS Staff Survey 2022). Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn’t, this is what you get when you work for Northumbria Healthcare and, this is…the Northumbria Way!
What the Northumbria Way means for you:
- Extensive staff health and well-being programme including access to our specialist Wellbeing Hub
- Support and connection through a variety of Staff Network groups
- A range of flexible working opportunities
- Generous annual leave and pension scheme
- Access to lease car and home electronics scheme (qualifying criteria applies)
- Opportunities to improve your professional development through our vast training programmes
- On-site nursery places via salary sacrifice
- Access to savings scheme via salary sacrifice with Northumberland Community Bank
We are proud to be one of the country’s top performing NHS trusts – rated ‘outstanding’ overall by the Care Quality Commission (CQC). We provide a range of health and care services to support more than 500,000 people living in Northumberland and North Tyneside across the largest geographical area of any NHS Trust in England. Our teams deliver care from hospitals, a range of community venues and people’s homes. Our hospitals include a specialist emergency care hospital (the first of its kind in England), three general hospitals and community hospitals. In the community we deliver a wide range of community and public health services.
We lead in innovation and quality, having opened the Northumbria Healthcare Manufacturing and Innovation Hub during the Covid-19 pandemic and have recently launched our Community Promise – a pledge to make a real impact not just in healthcare but on the wider factors that affect people’s lives, such as education, employment and the economy.
If Northumbria Healthcare sounds like somewhere you could belong we would love to hear from you. Visit our website to catch up on our latest news.
Whilst Northumbria Healthcare are a highly innovative organisation, the use of Third Party Artificial Intelligence (AI) presents a risk to the integrity of our Recruitment & Selection processes. If you use AI, and it poses a risk to the integrity your individual recruitment process, we may withdraw your application at any stage of the process.
Job overview
We are seeking an experienced and motivated Client Relationship Manager to join the NEP Team – hosted by Northumbria Healthcare NHS Foundation Trust NEP is the largest NHS Consortium in England delivering shared Finance and Procurement Cloud ERP solutions. This is an exciting opportunity for a professional with strong project management expertise and a proven track record in client relationship management, system implementation and organisational change.
In this pivotal role, you will manage relationships across our NHS Consortium organisations whilst leading major projects, such as system implementations and service development initiatives. You will ensure that each organisation maximises the value of our Cloud solutions, driving efficiencies, reducing costs, and supporting the NHS in delivering better care.
If you are passionate about project management, system implementation, and driving meaningful change across the NHS, we would love to hear from you.
Main duties of the job
Key Responsibilities
- Build strong and lasting client relationships, acting as the trusted point of contact for NHS partners.
- Lead and manage system implementation projects, from planning through to delivery, ensuring minimal disruption and maximum adoption.
- Work with NHS organisations to review, analyse, and improve utilisation of NEP systems, recommending process improvements and best practice.
- Provide change management leadership, supporting workforce redesign and embedding new ways of working.
- Deliver high-quality project documentation, training, and roadmaps that ensure sustainability of system improvements.
- Collaborate with technical, applications, and support specialists to ensure the delivery of high-quality solutions.
- Contribute to a culture of innovation, continuous improvement, and digital transformation within the NHS.
Working for our organisation
NEP is hosted by Northumbria Healthcare NHS Foundation Trust and is the largest NHS Consortium in England. NEP provides a cutting-edge, fully integrated finance and procurement solution tailored specifically for NHS organisations, configured on Oracle Cloud ERP.
Through collaboration and shared learning, we empower our members to optimise resources, meet evolving directives, driving improve outcomes for patients.
At NEP, we foster a culture of inclusion, collaboration and continuous improvement. Staff are supported to grow professionally through mentorship, development programmes and opportunities to work on innovative projects. Our hybrid-working model supports a healthy work-life balance while maintaining strong team connectivity and service delivery.
You will join a motivated and knowledgeable team, where your input is genuinely valued. We are proud of our collaborative ethos and our shared commitment to supporting front-line NHS services through reliable digital infrastructure.
Detailed job description and main responsibilities
We are looking for someone who can combine technical knowledge, project leadership, and interpersonal skills to deliver real results.
Essential criteria:
- Educated to degree level (finance, procurement, or related field) or equivalent experience.
- Strong background in project management methodology (formal qualification or equivalent experience at postgraduate level).
- Experience of change management and workforce redesign.
- Excellent communication, negotiation, and influencing skills.
- Proven experience in managing client relationships and delivering system improvements.
- Ability to analyse business processes, evaluate alternatives, and recommend improvements.
- Full UK driving licence (with access to a vehicle for business use).
Desirable criteria:
- Knowledge of Prince2 methodology or equivalent.
- Familiarity with NEP Cloud solutions.
- NHS or public sector experience, particularly in system implementation or transformation.
Person specification
Qualifications
Essential criteria
- The Client Relationship Manager must be educated to degree level within a Financial or Procurement related study area.
- Or equivalent qualification and / or demonstrable relevant experience.
Desirable criteria
- Working knowledge of Prince 2 Project Management methodology or equivalent.
Other
Essential criteria
- It is an essential requirement of the role that the post holder has a valid driving licence and is either a car owner and able to use the car for work purposes or has a Trust personal lease vehicle which may be used for the role. However, the Trust would consider making reasonable adjustments to the role, if necessary, to enable a disabled person to undertake the role
Documents to download
Further details / informal visits contact
- Name
- Lisa Roper
- Job title
- Client Development Manager
- Email address
- [email protected]
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